Communications

Question 1

What is the process of communications management?

Answer 1

ID stakeholders
Plan communications
Distribute information
Report Perfromance
Manage Stakeholder Expectations

Question 2

What are key outputs of the ID stakeholder process?

Answer 2

Stakeholder register

Stakeholder management strategy

Question 3

What is the key output of the Plan Communications process?

Answer 3

Communications management plan

Question 4

What are key outputs of the Distribute Information Process?

Answer 4

OPA updates (this includes records of all the info communicated during this process)

Question 5

What are key outputs of the Manage Stakeholder Expectations process?

Answer 5

Updates to the project management plan and project docs
Change Requests
OPA updates

Question 6

What are key outputs of the Report Performance process?

Answer 6

Performance Reports

Change Requests

Question 7

What info regaurding stakeholders is documented in the stakeholder register?

Answer 7

Name
Contact Info
Requirements and expectations
Impact and influence

Question 8

Describe the communications model and its componants.

Answer 8

Messages are enconded, transmitted, received, and decoded, and must include attention to:

Nonverbal communication
Paralingual communication
Effective listening (including using active listening and giving feedback)
Noise

Question 9

How much of communication is nonverbal?

Answer 9

About 55%

Question 10

What does paralingual mean?

Answer 10

Pitch and tone of voice

Question 11

Name the communication types

Answer 11

Formal: Legal, distance, official situations, presentations, one directional communication.
Informal: Inter-project
Written
Verbal: conveys more than just words (inflection of voice, body language)

Question 12

Define interactive, push, and pull communications.

Answer 12

Interactice: The sender provides info and recipients receive and respond to that info.

Push: The sender provides info but does not expect feedback on that info.

Pull: The sender places info in a central location and receipients are responsibile for retrieving that info

Question 13

How much time do PMs spend communicating?

Answer 13

90%

Question 14

What is communication technology?

Answer 14

Face to face interactions
Telephone
Fax
Email

The PM must determine appropriate technology to use in each situation.

Question 15

Name communication blockers.

Answer 15

Noise
Distance
Improper encoding
Negative statements
Hostility
Language
Culture

Question 16

Describe the rules for effctive meetings.

Answer 16

Set a time limit
Schedule in advance
Create an agenda with team input
Distribue agenda in advance
Lead meeting with a set of rules

Question 17

What is the formula for communication channels?

Answer 17

[N (N-1)] / 2

How to come up with the number of communcation chanels on a project. N = number of ppl on the project - includes the PM.

Question 18

What are lessons learned? What do we do with them?

Answer 18

What went right, what went wrong, and what could be done differently.

Used in planning a project.

Generated by the project to be used by other projects in the future.