Communication Using ICT

Question 1

Advantages of email

Answer 1

Cheaper than sending mail by post

Useful for urgent communication as messages are sent instantly

Documents can be sent attachments

Question 2

Disadvantages of email

Answer 2

Messages may be misinterpreted

Personal use at work may reduce productivity

Attachments can contain viruses

Junk mail

Question 3

Advantages of e-commerce

Answer 3

Attract customers across the world

Up-to-date product information provided

Online tracking equals improved customer service

Customers can shop any time of day from home

Question 4

What is data management

Answer 4

Implementing procedures for ensuring the data and information is easily accessible, correct and up-to-date

Question 5

What should procedures for effective data management cover

Answer 5

Purchase of appropriate computer hardware

Location files

Appropriate file name

Question 6

Consequences of poor file management

Answer 6

Time wasted looking for files

Relationships customers could deteriorate

Per quarter decisions could be made

Legal implications regarding data handling

Question 7

Overall advantages of using ICT

Answer 7

Increase volume and speed of information accessed, processed and transmitted

Increasing productivity from time-saving functions e.g. mail merge

Question 8

Overall disadvantages of ICT

Answer 8

Can break down

Viruses

Training required