Communication tips during grief and loss Flashcards
Determine how much the client and family want to know about the __ __.
the client’s condition
Determine whether the family has a __.
spokesperson
Be aware of cultural and religious beliefs and how they may affect the communication process; consider issues of __ __, __ __, and __.
personal space, eye contact, and touch
Offer spiritual resources, such as the __ __.
hospital chaplain
Assist in the decision-making process if asked to do so, use problem-solving skills and avoid the introjection of __ __.
personal views
Be honest and truthful and let the client and family know that…
you will not abandon them
Be a sensitive listener; sit in…
silence if necessary or appropriate.
Encourage r___…
reminiscing
If you don’t know what to say to a client or family member who is talking about death…
listen attentively and use therapeutic communication techniques such as open-ended questions and reflection
Acknowledge your own feelings; let the client and family know that the topic is…
difficult and that you don’t know what to say
Realize that it is acceptable to…
cry with the client and family during the grief process
