Communication Techniques Flashcards
1
Q
What is Reflection?
A
Acknowledging the client’s feelings and reflecting the feelings back to them.
2
Q
What is exploring silence?
A
Being attentive and remaining silent when the client is silent.
SILENCE EQUALS SILENCE
3
Q
What is Confrontation?
A
CHALLENGE and ESTABLISHED CLIENT to think about behaviors. Can be used with addicts or perpetrators
Not aggressive!
4
Q
What is Active Listening?
A
A technique focus on both verbal and non-verbal communications
5
Q
What is Paraphrasing?
A
Explaining the client’s issues in your own words
6
Q
What is Partialization?
A
Taking overwhelming problems and breaking them up into smaller manageable parts
PRIORITIZE PROBLEMS
7
Q
What is Clarification?
A
Asking the client questions to help understand what they are saying
