Communication Techniques Flashcards
1
Q
Patterns of Communication used by Midwives
A
- Social amenity pattern, involves use of social skills. Communication occurs but only at a superficial level. It is ritualistic.
- Informational pattern. Used when giving instructions or when information is required (health teaching). Dehumanising if it is the only pattern used
- Relating pattern. Characterised by meaningful dialogue where each person experiences openness, closeness, and understanding of the other. Dialogue is meaningful.
- All patterns are used when taking a patient history.
2
Q
Effective Communication Allows
A
- Better data collection
- Initiation of interventions
- Evaluation of outcomes
- Initiation of change
- Reduction/prevention of legal ramifications
3
Q
Communication - The importance of listening
A
- Listening encourages disclosure
- Validates importance of the speaker
- Promotes midwife-woman understanding
- Provides the midwife with information
4
Q
Effective Listening
A
- Reception
- Perception
- Interpretation
- Sustained Concentration
- Astute observation
- Use of senses
- Attending
5
Q
SOLER
A
S - Squarely face the person O - Open posture L - Lean forward E - Eye contact maintained R - Relaxed posture
6
Q
Benefits for the patient
A
- Conveys respect and acceptance
- Reinforces patient worth
- Feel valued
- Feel that their feelings are validated
7
Q
Benefits for the Midwife
A
- Receive information
- Gather data
- Gain deeper levels of understanding
- Plan appropriate care (effective clinical decision making)
8
Q
Silence
A
- Not interrupting is a sign of respect and interest
- Can be helpful
- Know when not to use it
9
Q
Observing
A
- Feelings are often expressed through ~ Facial expression ~ Eye contact ~ Body posture and movement ~ Other non verbals
10
Q
Negative symbols/Body language
A
- Frowning
- Pouting
- Folded arms
- Talking down to a client
- Standing while the client is seated
- Not physically responding to a clients needs
- Yawning
- Not making eye contact
- A slumped stance
- These actions whether done consciously or not, will at best make the client feel unwelcome and at worst will crete a hostile environment.
- AVOID GIVING NEGATIVE SYMBOLS AT ALL TIMES
11
Q
Effective Communication
A
- Types of questions - open, focused, closed, secondary
- Active Listening
12
Q
Types of Questions
A
- Open Questions - States questions generally. Good intro/start
- Focused Questions - Open questions which limit the topic
- Closed questions - absolute answer
- Secondary Questions - Relate to previous question and require expansion
13
Q
Active Listening
A
- Offering cues (minimal) such as nodding, leaning forward and smiling
- Providing clarification
- Paraphrasing
- Reflecting
- Summarising - to review content
- Silence - timing is important
- Touch - gentle touch of the hand or shoulder (beware of invading personal space and cultural sensitivities
14
Q
Therapeutic Communication
A
- It is a goal directed, focused form or dialogue used as a tool in health care to promote a client’s wellbeing and positive response to treatment
- Professional
- Purposeful
- Provides supper and reinforces self esteem
- Occurs within a time frame
15
Q
Response Categories
A
- Advising and evaluating
- Analysing and interpreting
- Reassuring and supporting
- Questioning and probing
- Paraphrasing and understanding
