Communication & Negiotation Flashcards
Which forms of communication are you aware of?
- Verbal either in person or via telephone.
- Non-verbal such as body language, eye contact, gestures and appearance.
- Written for example e-mails and letters.
- Presentations.
- Video conference.
What are the barriers to effective communication?
- unclear delivery of speech.
- International language barriers.
- Bias.
- Interruptions and distractions
Please explain to me your approach when negotiating in
challenging circumstances?
- In the first instance I undertake detailed research on the matters under consideration and form an opinion.
- I will then look to compile supporting documentation as substantiation to any claims.
- I will discuss with the client and project the negotiable items which can be conceded in addition to the non-negotiable items.
- During negotiations I try to develop a partnering approach rather than an adversarial one.
What makes a successful negotiation?
- Preparation and collating supporting documentation.
- Each party should get the chance to present their case in a calm forum.
- Identification of bargaining positions and politely making proposals.
- A swift confirmation in writing on what was agreed at the meeting and confirmation on
what items still need to be actions and by whom. - A confirmation of next steps to bring the negotiations to a close.
What happens during a negotiation meeting?
- Both parties should be allowed to discuss their position on the claim items being discussed and their reasoning for their position.
- All parties should look to maintain professionalism, remain calm, acting with respect and courtesy at all times.
- Once the negotiation items are agreed they should be put in writing as soon as possible.
What are your thoughts on using e-mail as a form of communication?
- E-mails carry the same legal value as a letter and contracts can be inadvertently created by e-mail.
- We must therefore be very careful with regards to the content and form of the e-mail communication.
- I am always sure to communicate in a professional manner even if other parties do not.
How do you communicate with the client on the projects you work on?
- I communicated with my clients through teams calls and onsite meetings.
- I ensured to try and attend any meetings in client offices as face to face meetings were important to client.
Give me an example of a negotiation you have been involved in?
- FA 21 RR
- 64 HT phase 2 tender appointment
What is the process of agreeing a final account?
- Contractor submits their FA assessment to QS
- Issue your assessment of the FA and the contractors FA to employer
- Issue your assessment to the contractor and give them time to review.
- Commercial meeting is then to be set up - preparatory work should be completed beforehand, with the meeting focusing on agreeing any remaining outstanding items.
- Assuming both parties come to an agreement, conformation must be given in writing, noting agreed FA.
- CA / EA can then issued of FA certificate.
What is the process of agreeing a final account?
- Contractor submits their FA assessment to QS
- Issue your assessment of the FA and the contractors FA to employer
- Issue your assessment to the contractor and give them time to review.
- Commercial meeting is then to be set up - preparatory work should be completed beforehand, with the meeting focusing on agreeing any remaining outstanding items.
- Assuming both parties come to an agreement, conformation must be given in writing, noting agreed FA.
- CA / EA can then issued of FA certificate.
Can verbal instructions be given?
The JCT contract enables verbal instructions to be issued using confirmation of verbal instructions (CVI’s) under clause 4.3.2 of the JCT contract.
However, it is suggested that all verbal instruction are backed up with a formal written instruction.
