communication (Johnson)

Question 1

what is verbal communication

Answer 1

using words- written and spoken`

Question 2

what is nonverbal communication

Answer 2

touch, eye contact, facial expressions, body posture, physical appearabce, sounds, silence, gestures, etc.

Question 3

what is electronic communication

Answer 3

social media, email text, telehealth

Question 4

what are some factors influencing communication? explain

Answer 4

developmental level-directly related with competence and cognition
sociocultural difference- be aware of your own beliefs and understand that while you can have a difference of opinion, it is to NEVER effect patient care
roles and responsibilities- just because their profession, do not assume they understand what you are trying to teach them
personal space- understand and respect it
physical, mental, and emotionAL STATE OF MIND- BEING PHYSICALLY COMFORTABLE AND MENTALLY and emotionally free to interact with others can influence communication

Question 5

what is the SBAR?

Answer 5

S-situation
B-background
A-assessment
R-recommendations

Question 6

what is an example of expressing empathy?

Answer 6

for a recent cancer diagnosis, an appropriate response would be “this must be a difficult time for you; is there any way i can help you?”

Question 7

what step of the nursing process do you use interviewing techniques?

Answer 7

assessment

Question 8

explain different interviewing techniques.

Answer 8

open-ended- allows open answers or a wide range of responses
closed-ended- allows for yes or no answers or limited responses
validating- validates what you believe you heard; overuse of this technique can lead to the patient thinking the nurse is not listening
clarifying- helps you understand more clearly
reflective- repeating what they said and allows for elaboration of thoughts and feelings
sequencing- chronological order
directing- obtaining more info about a specific topic
focusing- involves centering on key elements
paraphrasing- briefly restating the message in own words

Question 9

what is cognitive learning?

Answer 9

involves the storing and recalling of new knowledge in the brain, ex. patient describes how salt intake affects blood pressure

Question 10

what is psychomotor learning?

Answer 10

involves learning a physical skill involving the integration of mental and muscular skill, ex. the patient demonstrates how to change a dressing using clean technique

Question 11

what is affective learning?

Answer 11

involves changes in attitudes, values, and feelings, ex. the patient expresses renewed self confidence after physical therapy