Communication in Nursing Flashcards
Begins the nurse-patient relationship
orientation/introductory
Included in orientation
setting roles and boundaries observing/assessing identifying needs establish trust timeline
4 phases of the nurse-patient helping relationship
Preorientation
orientation
working
termination
Preparing to meet the patient by reading the chart or identifying areas to address
preorientation
Use of no words, being present for the patient without verbal communication
silence
You should use touch discriminant such as
holding a patients hand or lightly touching their arm, shoulder, or feet
“I’ll sit here in the room with you.”
“I’ll be glad to help you with that?”
Offer self
“Good morning, Mrs. McMahan”
“Hello, James. How did you sleep last night?”
Calling patient by name
“You look worried”
“You seem upset”
“You are frowning”
Sharing observations
“It’s time for your medication.”
“Your test is scheduled for 830 am tomorrow.”
Giving information
“What are you biggest concerns at this time?”
“How would you describe your general health status?”
Using open-ended questions or commands
3 rationale for verbal therapeutic techniques
decreases confusion
reduces misunderstanding
validating patients perspective or input
Patient: “I couldn’t sleep last night?”
RN: “You had trouble sleeping?”
Restating/ paraphrasing
“I don’t quite understand what you are saying.”
“What did you mean by your last comment?”
Seeking clarification
“There are three things that are bothering you: weight, job, finances.”
Summarizing
