Communication in hierarchies Flashcards
USS Greeneville Disaster
The presence of civilians could have unintentionally altered the normal communication patterns among the crew, leading to rushed or overlooked communications.
Hierarchical Organizations and Communication Breakdowns
In hierarchical organizations, clear and effective communication is critical. If individuals lower in the hierarchy noticed something wrong but did not feel empowered to speak up or were ignored, this could lead to disaster.
Tenerife Airport Disaster
A misunderstanding between the KLM pilot and the air traffic controller, both part of a strict communication hierarchy, led to the fatal accident.
Effective Delegation
Effective delegation involves not only assigning tasks, but also empowering individuals with the authority to execute them responsibly.
Complementary Behavior
People often respond to displays of power and dominance with submissive behaviors and, conversely, react to submissive behaviors with displays of power and dominance.
Crew Resource Management (CRM):
A system developed in the aviation industry with the aim of improving air safety. The CRM approach focuses on non-technical skills such as communication, teamwork, leadership, and decision-making.
Influencing Skills in CRM
Influencing skills involve effective and persuasive communication, particularly in high-stakes situations.
Receptiveness in CRM
Receptiveness means being open to ideas, feedback, and concerns from all team members, regardless of their role or rank.
Why Delegate?
Delegation improves efficiency and productivity, develops employee skills and confidence, empowers employees, promotes teamwork and communication, aids in succession planning, and reduces burnout.
Tasks That Should Be Delegated
Routine tasks, tasks that develop employee skills, and time-consuming tasks.
Tasks That Should Not Be Delegated
High-stakes decisions, confidential tasks, performance reviews, and tasks you’re trying to avoid.
How to Delegate?
Identify the task, choose the right person, communicate clearly, provide necessary resources and authority, establish a feedback mechanism, encourage and empower, recognize and reward.
