COMMUNICATION FOR WORK PURPOSES Flashcards
1
Q
Forms of Communication
A
Verbal Communication
Aural Communication
Non-verbal Communication
2
Q
- Use of sounds and words to express yourself.
A
Verbal Communication
3
Q
- Transmission of information through the auditory sensory system (the system of hearing)
A
Aural Communication
4
Q
- Facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics).
- A process of sending and receiving wordless messages.
A
Non-verbal Communication
5
Q
Types of Non-verbal Communication
A
Facial Expression
Body movements and posture
Gestures
Eye Contact
Touch (Haptics)
Space and distance (Proxemics)
Voice (Paralanguage)
Time (Chronemics)
6
Q
- Conveys countless emotions without saying a word
A
Facial Expression
7
Q
- How we move and carry ourselves communicates a lot of information
A
Body movements and posture
8
Q
- Movement of a part of the body; can be different across cultures and regions
A
Gestures
9
Q
- Helps maintain the flow of conversation and assesses another person’s response
A
Eye Contact
10
Q
- Communicates a great deal.
A
Touch (Haptics)
11
Q
- Physical space
- We can use physical space to communicate many different non-verbal messages, including signals of intimacy, aggression, dominance, or affection.
A
Space and distance (Proxemics)
12
Q
- Communication with our voices without, even when we are not using words (rate, volume, pitch)
A
Voice (Paralanguage)
13
Q
- Sending of messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc.
A
Written Communication
13
Q
Effective Communication Skills
- The message can be a mix of factual and psychological aspects to give the message its full impact; rather than just dry facts or overly emotional in style.
- The message should be relevant to the concerns of the audience.
- The language should be appropriate to the audience and communication medium. Avoid jargon unless talking to another professional.
- The message should be positive and focused on solutions rather than listing problems.
- The language should invite appropriate participation and engagement.
- The message should use the right medium for the intended audience, the context and the desired response.
- The message is sent at the right time to enable the audience to have time to understand and act on the message.
A
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14
Q
- This reflects your manner of valuing your relationship with the object of your waiting.
- Chronemics is the term that refers to your act of studying the impact or effect of time on your behavior.
A
Time (Chronemics)
