COMMUNICATION FOR WORK PURPOSES Flashcards
Forms of Communication
Verbal Communication
Aural Communication
Non-verbal Communication
- Use of sounds and words to express yourself.
Verbal Communication
- Transmission of information through the auditory sensory system (the system of hearing)
Aural Communication
- Facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics).
- A process of sending and receiving wordless messages.
Non-verbal Communication
Types of Non-verbal Communication
Facial Expression
Body movements and posture
Gestures
Eye Contact
Touch (Haptics)
Space and distance (Proxemics)
Voice (Paralanguage)
Time (Chronemics)
- Conveys countless emotions without saying a word
Facial Expression
- How we move and carry ourselves communicates a lot of information
Body movements and posture
- Movement of a part of the body; can be different across cultures and regions
Gestures
- Helps maintain the flow of conversation and assesses another person’s response
Eye Contact
- Communicates a great deal.
Touch (Haptics)
- Physical space
- We can use physical space to communicate many different non-verbal messages, including signals of intimacy, aggression, dominance, or affection.
Space and distance (Proxemics)
- Communication with our voices without, even when we are not using words (rate, volume, pitch)
Voice (Paralanguage)
- Sending of messages, orders or instructions in writing through letters, circulars, manuals, reports, telegrams, office memos, bulletins, etc.
Written Communication
Effective Communication Skills
- The message can be a mix of factual and psychological aspects to give the message its full impact; rather than just dry facts or overly emotional in style.
- The message should be relevant to the concerns of the audience.
- The language should be appropriate to the audience and communication medium. Avoid jargon unless talking to another professional.
- The message should be positive and focused on solutions rather than listing problems.
- The language should invite appropriate participation and engagement.
- The message should use the right medium for the intended audience, the context and the desired response.
- The message is sent at the right time to enable the audience to have time to understand and act on the message.
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- This reflects your manner of valuing your relationship with the object of your waiting.
- Chronemics is the term that refers to your act of studying the impact or effect of time on your behavior.
Time (Chronemics)
- Signs, symbols, and pictures
Visual Communication
- Giving the other party your full attention
- Acknowledging their feelings
- Asking for clarification when you do not understand
- Trying to understand other’s point of view
- Letting the other party put over their response fully before you react and giving them time to express their point of view.
- Being cautious on expressing your opinion. If it is clearly not appropriate don’t express it.
- Being timely in your reaction to the other party’s responses to you messages.
Care Listening Skills
- nodding, repeating back what they have said but in your own words
Genuine Listening
- Document that provides steps or gives instructions to carry out tasks that contains technical details.
- Record of business activities
- Completed as part of government acts or regulations
- Developed to ensure the efficient delivery of services and products to customers.
Workplace Documents
Examples of workplace documents
o Messages
o Memorandum
o Business Letters
o Minutes Of Meeting (MOM)
o Agenda
o Annual Reports
o Presentations
o Diagrams
