Communication Exam

Question 1

What is empathy?

Answer 1

Understanding what a patient is going through while compassionately remaining detached

Question 2

What are the 3 forms of verbal communication?

Answer 2

1. Verbal
2. Non-verbal`
3. Affective

Question 3

What are the 4 categories of factors that affect communication?

Answer 3

1. Personal
2. Cultural
3. Situational
4. Context

Question 4

Affective communication involves:

Answer 4

tone of communication and energy emission

Question 5

What are the 3 types of questions?

Answer 5

1. Open-ended
2. Closed-ended
3. Focused questions