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CPP- Final (3rd yr) > Communication: Dr.Arya > Flashcards

Communication: Dr.Arya Flashcards

1
Q

Definition of Communication

A

Exchange of information between individuals through symbols, signs, or behavior.

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2
Q

Definition of Personal Rapport

A

Connection between individuals based on trust, understanding, and empathy.

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3
Q

93% Influence of Communication

A

Body language, attitude, and tone impact communication more than the actual words spoken.

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4
Q

7% Based on Words

A

Only a small percentage of communication is reliant on the literal words used.

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5
Q

Spoken Words and Delivery Style

A

The way speakers stand, speak, and engage visually influences the meaning of spoken words.

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6
Q

Definition of Collaboration

A

Healthcare professionals assuming complementary roles, working cooperatively, sharing responsibility for problem-solving, and making decisions for patient care plans.

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7
Q

Characteristics of Collaboration

A

Cooperative teamwork, shared responsibility, joint decision-making, and coordinated care provision

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8
Q

Importance of Collaboration

A

Enhances patient care quality, reduces medical errors, and fosters a holistic approach to healthcare delivery.

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9
Q

Open Communication

A

Transparent and effective exchange of information among team members.

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10
Q

Non-Punitive Environment

A

A culture that encourages learning from mistakes without blaming individuals.

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11
Q

Clear Direction

A

Defined goals and objectives guiding the team’s efforts.

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12
Q

Clear Roles and Tasks

A

Explicitly known responsibilities for each team member.

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13
Q

: Respectful Atmosphere

A

: Valuing diverse perspectives and treating each team member with dignity

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14
Q

Shared Responsibility

A

Collaborative ownership of tasks and outcomes.

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15
Q

Balanced Member Participation

A

Ensuring appropriate involvement of all team members.

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16
Q

Conflict Acknowledgment/Processing

A

Addressing conflicts openly and finding constructive resolutions.

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17
Q

Authority and Accountability Specifications

A

Clearly defined boundaries for decision-making and responsibility.

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18
Q

: Known Decision-Making Process

A

Established method for making team decisions.

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19
Q

Routine Communication & Sharing

A

Regular updates and sharing of information among team members.

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20
Q

Access to Resources

A

Providing necessary tools and resources for effective work.

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21
Q

Outcome Evaluation Mechanism

A

evaluating results and adjusting strategies for improvement.

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22
Q

Personal Values and Expectations

A

Differing individual beliefs and anticipations hindering collaborative efforts.

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23
Q

Personality Differences

A

Varied personality traits impacting communication and collaboration.

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24
Q

Hierarchy

A

Organizational or professional rank affecting open communication and cooperation.

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25
Q

: Disruptive Behavior

A

Actions or conduct disrupting team dynamics and hindering progress.

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26
Q

Culture and Ethnicity

A

Differences in cultural backgrounds impacting mutual understanding and teamwork.

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27
Q

Generational Differences

A

Variances in attitudes and approaches among different age groups affecting collaboration.

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28
Q

Differences in Professional Routines

A

Varied working methods or routines among professionals impeding coordination.

29
Q

Varying Levels of Preparation, Qualifications, and Status

A

Disparities in education, skills, or status affecting collaboration and mutual respect.

30
Q

Differences in Requirements, Regulations, and Norms of Professional Education

A

Variances in professional education standards impacting understanding and teamwork.

31
Q

Barriers to Effective Teamwork:
Gender

A

Differences or biases related to gender affecting collaboration among team members.

32
Q

Historical Inter-Professional and Intra-Professional Rivalries

A

: Long-standing conflicts or competition between different professional groups or within the same profession.

33
Q

Differences in Language and Jargon

A

Varied terminology or specialized language hindering communication and understanding.

34
Q

Complexity of Care

A

Intricate patient needs or complex cases making collaborative efforts more challenging.

35
Q

Fears of Diluted Professional Identity

A

Concerns among professionals about losing their professional identity in collaborative settings.

36
Q

Differences in Accountability, Payment, and Rewards

A

Disparities in recognition, remuneration, or accountability structures among team members.

37
Q

Concerns Regarding Clinical Responsibility

A

: Apprehensions about bearing clinical responsibility in a collaborative environment.

38
Q

Emphasis on Rapid Decision Making

A

: Pressure to make quick decisions that may impact collaborative discussions or deliberations.

39
Q

Design of Systems to Absorb Errors

A

Creating systems with redundancy, standardization, and checklists to intercept and mitigate errors.

40
Q

Shift from Blame to Safe Process Design

A

Moving away from assigning blame towards designing safe processes and procedures using a systems approach.

41
Q

Assurance of Full Immunity with Non-Punitive Approach

A

Ensuring complete immunity while implementing non-punitive measures to encourage reporting and learning from errors.

42
Q

Debriefing of All Events for Learning Potential

A

Focusing on the severity of potential risks rather than the final outcome’s severity to establish effective prevention programs.

43
Q

Institutionalization of a Risk Program

A

Establishing a permanent program for identifying, analyzing risks, and sharing lessons learned across the professional community.

44
Q

SBAR Communication Technique: Situation

A

What’s happening? What are we facing right now?

45
Q

Background: SBAR

A

Clinical background or context of the situation.

46
Q

Assessment: SBAR

A

What is the problem? Why is this happening? What should we keep an eye on?

47
Q

Recommendation: SBAR

A

What needs to happen? How can I help?

48
Q

SBAR

A

SBAR is a structured communication tool used in healthcare to effectively convey important information about a patient’s condition or a clinical situation among healthcare professionals.

49
Q

“First Things First” Communication Principles:

A

Establishing identity to create a personal connection and ensure clarity in communication.

50
Q

Avoid Apologizing Unnecessarily

A

Refrain from unnecessary apologies that might diminish confidence or importance.

51
Q

Acknowledge the Value of Input

A

Encouraging participation and recognizing the significance of contributions.

52
Q

Respect and Assertion

A

Balancing respect with the assertiveness needed to convey your message effectively.

53
Q

Purpose

A

: Clearly defining the intention or objective of your communication.

54
Q

Conciseness

A

Communicating in a clear and brief manner to convey information efficiently.

55
Q

Offer Your Expertise

A

Contributing valuable insights or expertise to the conversation.

56
Q

Listen

A

Actively engaging in attentive listening to understand perspectives and information.

57
Q

Persistence

A

: Maintaining determination or perseverance when addressing important matters.

58
Q

Example of Assertive Communication

A

“I REALIZE DR. JONES’ SCHEDULE IS QUITE BUSY, BUT I DO NEED TO SPEAK WITH HIM REGARDING THIS PRESCRIPTION. I’LL LEAVE MY NUMBER, AND WOULD APPRECIATE IF YOU’D ASK HIM TO CALL ME (MAY GIVE A TIME FRAME IF URGENT). THANK YOU”

59
Q

Be Confident

A

Exuding confidence while communicating to convey assurance and credibility.

60
Q

Know Your Rationale/Evidence

A

Being well-informed and having evidence to support your communication or decisions.

61
Q

Update Guidelines, Keeping It Patient-Centered

A

: Being familiar with updated guidelines but prioritizing patient-centered care in decision-making.

62
Q

Get the Patient Perspective

A

Considering and integrating the patient’s viewpoint into the conversation or decision-making process.

63
Q

Example of Patient-Centered Communication

A

: Utilizing patient information learned during conversations to inform decisions or discussions.

64
Q

Build Relationships with Primary Providers and Caregivers

A

Establishing connections with key healthcare professionals for smoother collaboration.

65
Q

Ease of Contact

A

Improved accessibility to primary providers when necessary due to established relationships.

66
Q

Communication Methods among Pharmacists and Prescribers

A

: Examples of pharmacists using texting or emailing with prescribers they have relationships with to facilitate communication.

67
Q

Everyone’s Role in Patient Care

A

Acknowledgment of the significance of every individual’s role in delivering patient care.

68
Q

Humility and Respect

A

Valuing humility and respect in professional relationships to foster effective collaboration.

CPP- Final (3rd yr) (5 decks)

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