Communication, Conflict, and Negotiation Flashcards
Downward communication
Managers to employees
Upward Communication
Employees to managers
Lateral Communication
Communication among peers
Barriers to Effective Communication
- Filtering
- Selective Perception
- Emotions
- Information Overload
- Language
Barriers to Effective Communication
- Filtering
- Selective Perception
- Emotions
- Information Overload
- Language
Filtering?
select specific info to give people
Selective Perception?
How we view the world and we see what we want to see (not seeing full picture)
Barriers to Effective Communication: Emotions?
can affect both sender + receiver (don’t be emotional when sending anything)
Barriers to Effective Communication: Information Overload
Overwhelmed
Barriers to Effective Communication: Language
Acronyms, jargon, etc…
Key Communication Issues
- Electronic Communication (can’t portray emotion or really connect)
- Nonverbal Communication (Tone, pitch (anything other than words)
- Cross-cultural issues (different approach for things like communication, conflict, work, etc..)
What is Conflict in communication?
One party perceives that another has/is going to negatively affect(ed) something first party cares about
2 Types of Conflict?
Cognitive or Task Conflict:
Ideas and work being done
Affective or Relationship Conflict:
About person and relationship
Conflict & Unit Performance
https://gyazo.com/a720a0e1790252c2a8453c4ee5cf317b
Sources of Conflict
- Miscommunication
- Structural Variables
- —- - Diversity (age, gender, culture, status)
- —- - Reward Systems
- —- - Leadership Style
- —- - Goal Compatibility
