Communication Challenges With Patients

Question 1

By law, if a physician participates in Medicaid, Medicare or any federally funded program, what must they provide to patients?

Answer 1

Oral language assistance

Question 2

What is important about the positioning of the interpreter, physician and patient?

Answer 2

Make sure interpreter is behind the line of vision so you can have good eye contact with patient.

Question 3

3 guidelines for using interpreters?

Answer 3

Ask for exact translation, interpreter behind line of vision, and ask patient to summarize so you confirm they know whats really going on

Question 4

What is the teach back technique?

Answer 4

Tell the patient you are going to want them to repeat back to you what you tell them.

Question 5

If you provide patients with written material, what grade level does it need to be written at?

Answer 5

4th or 5th

Question 6

4 ways we can express empathy to individuals?

Answer 6

Facial expressions, eye contact, acknowledgement, and power of human touch.