Communication- Ch. 21

Question 1

What is the SMCR model of communication?

Answer 1

there is first a stimulus (patient need), source/sender, message, channel, receiver

Question 2

What forms of communication are there?

Answer 2

Verbal (spoken or written) and nonverbal (body language)

Question 3

What types of body language are there?

Answer 3

Facial expressions, touch, eye contact, posture, gestures, physical appearance, dress/grooming, sounds, silence

Question 4

What are the factors that influence communication?

Answer 4

Developmental level
Gender
Sociocultural differences
Roles and responsibilities
Space and territoriality
Physical, mental, and emotional state
Environment

Question 5

What are some rapport builders?

Answer 5

Having specific objectives, comfortable environment, privacy, confidentiality, being patient focus (not task), using nursing observations, optimal conversation pace, respecting personal space

Question 6

What are factors that promote effective communication?

Answer 6

dispositional traits and rapport builders

Question 7

What are some dispositional traits?

Answer 7

Warmth and friendliness
Openness and respect
Empathy
Honesty, authenticity, trust
Caring
Competence

Question 8

Interviewing techniques

Answer 8

Open-ended questions, closed question, validate what you heard, clarifying, reflective, sequencing, directing question (pg 456)

Question 9

Goals of the Orientation Phase

Answer 9

• Establish tone and guidelines for the relationship.
• Identify each other by name.
• Clarify roles of both people.
• Establish an agreement about the relationship.
• Provide the patient with orientation to the healthcare system

Question 10

Goals of the Working Phase

Answer 10

• Work together to meet the patient’s needs.
• Provide whatever assistance is needed to achieve each goal.
• Provide teaching and counseling.

Question 11

Goals of the Termination Phase

Answer 11

• Examine goals of helping relationship for attainment.
• Make suggestions for future efforts if necessary.
• Encourage patient to express his or her emotions about the termination.

Question 12

RELATING TO PATIENTS FROM DIFFERENT CULTURES

Answer 12

Assess your personal beliefs surrounding
people from different cultures, communication variables from a cultural perspective, Plan care based on the communicated needs and cultural background, Modify communication approaches to meet cultural needs, Understand that respect for the patient
and communicated needs is central to the
therapeutic relationship, Communicate in a nonthreatening manner, Use validating techniques in communication. Be considerate of reluctance to talk when the
subject involves sexual matters, Adopt special approaches when the patient
speaks a different language, Use interpreters to improve communication