Communication and Research Flashcards
What is the differences between written and verbal methods of communication?
WRITTEN Allows for a permanent record and referred to at a later date WHEREAS VERBAL provides instant information and no lasting record | WRITTEN is complex information can be communicated and can be studied in detail WHEREAS VERBAL can allow checking of details and asking for additional information can be done instantly | WRITTEN has a time delay in response WHEREAS VERBAL allows for immediate feedback | BOTH convey large amounts of detailed info
What are the benefits of face to face communication?
Opportunity for immediate feedback | Can clarify immediately if any uncertainties | Allows for questioning | Allows for body language to be read | People feel more valued and are able to build relationships | Allows for demonstrations to be given
What are the impacts of poor communication on staff?
Increase in mistakes made learning to more complaints | Time is wasted as staff unsure what to do | Staff complete less work/poor quality | Staff may become demotivated, leading to absenteeism | Deadlines may be missed, leading to less profits | Working relationships will be poor - cause conflicts
What are the impact barriers of communication?
Large documents with complex information may be difficult for people to understand THIS MEANS THAT information may be missed | Technical faults such as loss of signal may occur THIS MEANS THAT frustration is caused, time wasted not productive | Language barrier such as accents THIS MEANS THAT there may be misunderstandings | Difference in perception THIS MEANS THAT situations may be interpreted differently | Information overload THIS MEANS THAT confusion will be caused and lead to staff feeling overwhelmed | Jargon - too much technical terminology is used THIS MEANS THAT listeners will switch off as they lack understanding
What are the characteristics of high quality, reliable information?
Timely – information must be available when needed | Up-to-date – current information | Objective – should be free from bias | Accurate – the information must be correct | Appropriate – the information should be for the purpose required | Available – should be easily obtained | Complete – nothing should be missing | Concise – should be short and to the point | Cost effective – value gained from information must be greater than the cost of obtaining it
What is e-mail etiquette?
Use short subject heading | Professional Hi, Message, Thanks | Include Signature
What are features of e-mail?
Create a mailing list - a collection of email addresses under a single label | Automated response - useful what recipient is out of office | Mark as Urgent | Send attachments
What are advantages of e-mail?
All staff are contacted at once - fast way of sending | Paperless so environmentally friendly - no requirement for printing | Read receipts can confirm when email is opened | Emails can be stored and organised in folders
What are disadvantages of e-mail?
Spam and junk mail can clog up inboxes, can be hard to determine what’s important | Potential for overload - some emails may be missed if too many coming in | System issues - not sending/size of inbox/ risk of virus introduction | Personal emails can be a time stealer and you can be less productive
What is Intranet?
An organisation’s private network used to store and share information securely among workers | Ensure that all employees have access to the same information
What is an online application?
Allow employees to collaborate on documents at the same time editing together eg Google Docs | Allows employees to accessed shared drives and e-diaries
What are webinars?
A live presentation to a select group of individuals | Allows for interactions through questions and comments plus polls to determine views
What are types of podcasts?
Podcast - audio programme produced on a regular basis like a radio show but can be played back | Vodcast - a video podcast (watch hosts and listen to conversation to make it more engaging) | Blog - online journal of thoughts and observations
What is virtual learning?
Enables employees to complete professional learning and online courses | Materials are interactive to increase engagement | Online assessments allow managers to track progress
What is social media?
Allow businesses to interact with their customers and share news/information/advertise | Allows businesses to create their own profiles and connect with many stakeholders
What are the advantages of social Media?
Large audiences are reached (people can repost and share) - this can increase sales | Businesses can gain valuable feedback from comments to improve | Cheaper method compared to traditional advertising | The business can target customers through different platforms eg SnapChat for younger audiences
What are the disadvantages of social media?
Damaged reputation- if negative feedback/comments if not dealt with properly | Increased cost managing the platforms - hiring and training & paid advertising | Must be monitored constantly - time consuming for a business | Content must be created which can be costly and time consuming
What is web conferencing?
Allows people at multiple locations to see and hear each other at same time eg Zoom, Sykpe | Can be conducted using smartphones and tablets
What are the advantages of web conferencing?
Saves time on travel and accommodation costs and allows for more regular meetings | Body language and facial expressions can be seen to aid communication | Screens can be shared to demonstrate products/services to aid decision making | Meetings can be recorded and reviewed at a later date
What are the disadvantages of web conferencing?
Technical difficulties - bad connections and time lapses which can cause frustration | Meeting face to face is more beneficial at times for building relationships/trust | Potential privacy and security issues
What are internet websites?
A collection of webpages accessed through the internet | Can be used to share information, sell products or provide services
What are advantages of the internet?
Sell products online using secure methods of payment | Tool for advertising - can be more cost effective that flyers/brochures | Can be accessed by a wide audience
What are the disadvantages of the internet?
Poorly designed websites can be damaging to the business | Time consuming keeping site up to date | Poor security allows for hacking and stealing of information
