Communication and Negotiation Lvl 2 Flashcards
What form of communication are you aware of
- Verbal (In person / Tele)
- Non verbal
- Written
- Graphical
- Presentation
- Video conference
What are barriers to effective communication
- Over use of technical gargon
- Emotionally charged conversations
- Language barrier
- Prejudice
- Bias
What is your approach to negotiations
- “Never spit the difference”
- Listen
- Mirror
- Labeling
- Calibrated questions
What is your prep in a tough negotiation
- Research
- Support documents for claims
- Understand your ideal negotiation outcome and your least ideal
- Try and make it collaborative
What makes a successful negotiation
- Prep and collating documents for support
- Each party gets a chance to speak
- Identification of bargaining positions
- swift confirmation in writing of the agreement ( 3 Yes’s)
What are the key steps when preparing for a negotiation
Claim notification - Heads of claim are notified to the parties involved and what claims are being sought
Internal research and prep - Undertake research and planning. Parameters of you negotiation limits are set
Organisation of meeting - Time and venue
What happens during a negotiation meeting
- Both parties should be allowed to discuss there position on the claim items
- All parties should look to maintain professionalism
- Meeting should take place in a calm setting
- Both parties should honor the agreements met
- Once agreed should be put in writing
Please describe a time when you handled a difficult negotiation
Bulford - Chimney store using the forecourts for waste and van.
Was thick with me on the phone and said some improper stuff.
Met with him on site and had an honest discussion and managed to rectify the issue.
Please provide an example of your oral communication skills
Presenting at management / agency meeting
What are your thoughts of using email as a form of communication
- Carry same legal weight as a letter
- Be careful issuing
- always in professional manner
- Correct recipient
