Communication and Negotiation Flashcards
What forms of communication are you aware of?
Verbal
Non-verbal (body language)
Written (emails)
Online
How is the negotiation process best processed?
In a calm, collaborative manner with total transparency
How have you developed your communication and negotiation skills?
Through regular contact with clients, agents and colleagues
What did you do in the negotiation for Unit 8G1 Maybrook?
Approached the contact calls with the landlord and tenant in a collaborative manner. The Heads of Terms were eventually agreed to the satisfaction of both parties
What did you communicate for West Stone House, Droitwich?
The client wanted me to review their comparable evidence as they disagreed. I consulted my team and confidently expressed my opinion of value in a sensible manner.
What makes a successful negotiation
Preparation and delivering it in a calm manner
What are your opinion of using email for negotiation?
If I had to discuss something in detail, I would prefer to communicate on the phone, followed up by email if any important points
Provide an example of a difficult negotiation you’ve had
West Stone House - The client wanted me to review their comparable evidence as they disagreed. I consulted my team and confidently expressed my opinion of value in a sensible manner.
