Communication and negotiation

Question 1

What are the different communication methods in your business?

Answer 1

Letters
Emails
Telephone calls
face to face
zoom
meetings

Important to document telephone conversations
Minutes

Question 2

Talk us through your training sessions on communication best practice?

Answer 2

The session focused on client communication best practice. These covered key areas such as clarity in written and verbal communication, active listening, and managing client expectations.

One key takeaway was the importance of tailoring communication to the audience—whether landlords, tenants, or investors.

Ensuring transparency and managing expectations effectively helps maintain strong professional relationships

Question 3

What are the benefits and limitations of pro forma documentation for consistency and capturing all relevant information

Answer 3

Benefits:

1 - Consistency
2 - Efficiency
3 - Accuracy
4 - Compliance

Limitations

1 - Rigidity
2 - Inflexibility
3 - Dependence and over reliance

Question 4

How did you ensure effective communication during the leasing process of 85 Prince of Wales in Norwich?

Answer 4

I regularly used various platforms such as email, phone, Microsoft Teams to facilitate efficient and clear interactions.

Question 5

What steps do you take to coordinate between the landlord and tenant to ensure a smooth leasing process at 85 Prince of Wales in Norwich?

Answer 5

I acted as an intermediary, ensuring that both sides were aligned, I managed their representatives to move the lease forward.

Question 6

Can you describe how you manage the negotiation of lease terms at 85 Prince of Wales in Norwich?

Answer 6

I worked closely with both parties to draft the heads of terms, ensuring all essential details, such as rent, lease length, and any special conditions, were covered. My objective was to facilitate a fair and balanced agreement that meets both the landlord’s and tenant’s requirements, while ensuring that key commercial aspects are negotiated professionally and ethically.

Question 7

What methods do you use to manage multiple parties during a property leasing negotiation?

Answer 7

Managing multiple parties requires clear and consistent communication. I ensure that both the landlord and tenant are regularly updated through various channels, such as email, phone calls, and Microsoft Teams, to maintain transparency.

I also make sure to keep a detailed record of all communications and agreements to avoid misunderstandings. Coordinating with their representatives is key—by setting clear expectations, addressing any concerns promptly, and ensuring that all parties understand the agreed terms, I can facilitate a smooth process and ensure the lease is formalised without unnecessary delays.

Question 8

Talk us through your negotiation at 212 Mile Cross?

Answer 8

Popular property.

Cash offer under the asking price.

Early in on the marketing an therefore needed to be closer to the asking price.

Increased to asking, and removed from the property.