Communication and Negotiation

Question 1

How do you prepare for meetings or presentations with clients?

Answer 1

• Fully researching topic/project at hand
• Producing agendas
• Prepare and practice presentation material

Question 2

What sort of presentation methods do you use, give examples of when differing methods and techniques are appropriate?

Answer 2

• Verbal presentation - e.g. to team members
• Written presentations - to client at key decision making

Consider who the audience is and their level of knowledge/purpose of the information provided

Question 3

What is the key behind successful negotiations and presentations?

Answer 3

• Open, transparent communication
• Setting out the task at hand as a shared problem
• Use inclusive language
• Ask the other party what it would take for them to find the position acceptable

Question 4

If you had to do a technically detailed presentation to completely non-technical people, how would you prepare yourself?

Answer 4

• Visual aids
• Preparation
• Use inclusive non-technical language
• Present in front of non-technical peers as practice

Question 5

What is principled negotiation?

Answer 5

Is an interest based approach to negotiation that focuses primarily on conflict management and conflict resolution

Question 6

What do RICS set out as best practice for the use of social media?

Answer 6

Use of Social Media: Guidance for RICS Members (2021)

• To use the same standards you would face to face on social media