Communication and Negotiation Flashcards
what are examples of good negotiation skills
- agreeing your clients objectives and negotiating strategy before the start of the negotiations
- detailed research and preparation and undertaking a SWOT analysis
- preparing your ‘win-win’ and fallback positions and areas of common ground
- deciding what points you can give on and what points are non-negotiable
- understanding the other party’s position
- creating a constructive environment for the negotiations
- considering the method of communication
- developing a partnership/ collaborative approach, rather than an adversarial approach
- recognizing the achievement of your best position for agreement
- always maintain communication between parties
- walk away when you need to
what is communication
the transfer of information from one individual to another
what mediums of communication are you aware of
- written - reports, minutes, letter, email
- verbal - meetings, phone calls
- visual - drawings, programmes, models
what affects the type of communication that you use
- the audience - internal/ external
- context - reason for sending the information, what you want to achieve
- clearest format - drawings / spreadsheet / report
what is formal communication and when would you use it
it is structured and can be used to record information (letters, reports, meeting minutes)
what is informal communication and when would you use it
it can be unstructured and does not need recording (eg ad hoc discussions, text messages)
why is clear communication important
clear communication helps prevent misunderstandings and disputes, and ensured that all information is shared between all relevant parties
what are the features if effective communication
- clear
-timely manner - being specific
- being accurate
- ensuring that the information communicated is complete
what procedures can be put in place to facilitate communication
oranogram
project directory
regular meetings
take meeting minutes with key decisions and actions attributed to an individual or stakeholder
what is negotiation
when 2 parties that have differing views come together to try to reach an agreement
how do you identify the other parties objectives for a negotiation
- research on the company / individual
- think from their perspective
- discuss what their objectives are
- be open with you objectives
why is it important to understand your position
to be clear on your objectives
decide on the target parameters of the objectives
why is it important to understand the other parties’ objectives when entering into a negotiation
to identify
- areas they might negotiate on
- areas they cant/wont negotiate on
- their view of a win
- enables you to aim for a win/win outcome
what is the process of negotiation
preparation of evidence
understanding the different approaches
knowledge of where the parameters are set
Understanding of both party’s objectives and the future relationship
what are the skills necessary for negotiations
- good listening skills
- acting professionally
- understanding the limits of compromise but being willing to compromise
- taking notes
