Communication and Negotiation

Question 1

What are different ways you can communicate with clients?

Answer 1

Verbal communication (call), written communication (email or letter) and visual communication (graphs)

Question 2

What are barriers to effective communication?

Answer 2

-Prejudice/bias
-Jargon/technical language
-emotional/cultural barriers
-Timing of communication
-Physical barriers i.e arms folded.

Question 3

Explain how you establish a strategy for negotiations?

Answer 3

Communicate with client before starting negotiations in order to achieve strategy. Use anchoring and be able to make strategic concessions.

Question 4

What is anchoring in relation to negotiation?

Answer 4

This is were you start with a reasonable but high bid (if on LL side) in order to set tone and create room for negotiations.

Question 5

Tell me about how you conduct negotiations?

Answer 5

-Communicate with client in order to obtain their objectives for instruction.
-Implement negotiation strategy.
-Start negotiations, making your arguements clear and concise with the ability to be reasonable throughout.
-Keep calm and avoid personal attacks against otherside (rule 4).
-Summarise final agreement and keep in contact with client throughout.