Communication and Negotiation

Question 1

What forms of communication do you use?

Answer 1

Verbal e.g. over phone, in person, via Teams - useful for quick responses, enabling tone of voice to be conveyed, fact finding, explaining technical information, two way

Written e.g. email, letters - useful for keeping an audit trail such as agreed payments/timeframes, one-way (immediate feedback not required)

Graphic e.g. maps, plans

Question 2

How do you negotiate a licence fee for third party access where there have been legacy issues

Answer 2

I would speak with those involved in prior issues to understand what these were and how they may have been resolved previously. I would then arrange to meet with the landowner or have a phone call to explain the requirements and ask them to raise any concerns they have to try and mitigate them

Question 3

When may a letter be better than an email?

Answer 3

If the individual is not proficient with technology, or to accompany a formal notice

Question 4

At Idmiston, why didn’t you propose a licence fee and justify why you were offering the figure?

Answer 4

By allowing the landowner and their agent to outline their position, it enabled me to understand if they were seeking an unrealistic amount before incurring too much time preparing an offer. It also enabled the opportunity of the landowner requesting a figure lower than what my client would usually be willing to pay.

Question 5

What forms negotiation?

Answer 5

Preparation of evidence, a knowledge of where and how parameters are set; an understanding of what each side wishes to get from the negotiations, future relationship