Communication and Negotiation

Question 1

Explain how different forms of communication can be more suitable than others, in different situations.

Answer 1

A legal matter of anything that may be required to be referred to in future would benefit from a paper trail such as emails etc.

Sometimes easier to discuss and explain position over telephone or teams call (emails can be misunderstood)

Question 2

Explain some typical negotiation skills.

Answer 2

• Agreeing the Clients objectives and negotiating strategy before commencing negotiations
• Deciding what points you can give on and what points are non-negotiable.
• Understanding the other parties position
• Preparation and collating supporting documentation

Question 3

How do you take minutes?

Answer 3

• note of all attending participants
• purpose of the meeting
• address any business previously discussed and make notes of everything discussed
• when the next meeting might be.

These notes are then typed up and distributed accordingly.

Question 4

What are the types of negotiation ?

Answer 4

• Competition (win-lose)
• Collaboration (win-win)
• Compromise (split the difference)
• Accommodation (lose-win
• Avoidance (lose-lose)

Question 5

Give us an example when you had to handle difficult negotiations ?

Question 6

What is the purpose of maintaining good records?

Answer 6

To ensure that if a disagreement arises between two parties, evidence for your side of the argument can be provided.

Question 7

Can you name some forms of communication ?

Answer 7

• Verbal
• Non-verbal (Body language, eye contact, gestures, appearance, etc.)
• Written
• Graphic
• Presentation

-Listening

Question 8

What are types of communication?

Answer 8

Emails
Phone calls
Letters
Reports
Meetings
Presentations
Teams Calls

Question 9

Using an example, explain what contractual terms you have negotiated.

Answer 9

Candidate specific. Answer should include:

Reference to a negotiation
How did you prepare
What was the outcome
How did you manage the negotiations?

Question 10

When you chair a meeting, how do you make it effective?

Answer 10

• Set and agenda
  Prepare for it in advance
• Be punctual for the meeting
• Take minutes of the meeting
• Give chance to everyone to speak understand body language