Communication and Briefing Techniques

Question 1

What are the different method of communication (3 categories) ?

Answer 1

Verbal , Non Verbal, Aids (Manual, Visual, Written)

Question 2

What are the different verbal communication methods?

Answer 2

Questioning techniques, tone of voice and language

Question 3

What are the different non- verbal communication methods?

Answer 3

Listening techniques, Body language eye, eye contact and facial expressions

Question 4

Explain how we may use a visual communication method and why?

Answer 4

During a consultation we may present our client with pictures, watches or product to view to see which they prefer.

Question 5

Explain how we may use a manual communication method and why?

Answer 5

During the makeup application we may teach our client how to complete a makeup technique by guiding their hand.

Question 6

Explain how we may use a written communication method and why?

Answer 6

Our client may have a disability (deaf/ hard of hearing) and may require written notes to understand you. We can use written aid during the consultation to take notes about our client as records.

Question 7

WHAT CHARACTERISTICS/ DIVERSE NEEDS ABOUT OUR CLIENT DO WE NEED TO BE AWARE OF, BUT WE MAY NOT ALWAYS ASK?

Answer 7

Age, Disability, Culture, Religion and Gender

Following the Equality Act we must ensure that we are professional and do not discriminate against because of the diverse needs of our clients.

Complete a thorough consultation with the client to ensure it is decided what they want and their needs are met.

Question 8

What are the legal requirements of completing a makeup on a client under the age of 16?

Answer 8

-Ensuring a parent or guardian is present during the service

Question 9

Importance of agreeing the service and outcomes with model

Answer 9

-Returning clients.​

-Collaborating with makeup artist and client.

Question 10

How can we use our briefing techniques (consultation techniques) to ensure the diverse needs of our clients are met?

Answer 10

• Thorough consultation
  -Professionalism.
  -Clear and open communication
  -Lots of questions and dialog between client and artist.
  -View visual aids to determine what they would like.
  -Ensure that they are happy with the end result and make any changes that they need.