Communication Flashcards
1
Q
Singh (1998)
A
Able to complain about dissatisfying situation.
Believe complaint will lead to desired remedy or expectancy.
2
Q
Susskind (2012)
A
Collection of experiences
Singh (1998)
Able to complain about dissatisfying situation.
Believe complaint will lead to desired remedy or expectancy.
Susskind (2012)
Collection of experiences