Behaviour Managment Flashcards
Importance because
Sets expectations and clear roles
Tangible
Capable of being touched
Intangible
Incapable of being touched
Bolino and Turnmrly (2003)
About driving performance.
Elicits employee behaviour Competitiveness Sustains employee motivation Staff will rise to meet organisational challenges Reflexible Responsive Collective goals
OCB leads to…
Performance management
Performance management Armstrong Boron (2005)
Contributes to effective management of individuals and teams in order to achieve high levels of organisation performance.
Effective performance management
Beran and Thompson
(1991)
People management capability
Measurement and reward
Role of HRM
Leaving organisation
Chao et al (1994)
Organisational goals and values Organisational history Organisational performance proficiency Organisational language Organisational performance Organisational people
Cooper and Thomas (2004)
When an employee begins to work at an organisation a unique chance occurs so as to set the tone and create a firm foundation which will last through the working relationship.
Altruism
Voluntary actions motivated by the belief in doing good to others.
Conscientiousness
A pattern of going well Beyond the minimally required goal and task requirement in order to serve the interest of the organisation.
Courtesy
The discretionary enactment of thoughtful and considerate behaviour that prevents work related problems
Civic virtue
Willingness to participate in non-work related activities for the sake of the organisation.
Sportsmanship
Willingness to tolerate the inevitable inconveniences and impositions that result in an organisation without complaining and doing so with a positive attitude.