Behaviour Managment Flashcards

1
Q

Importance because

A

Sets expectations and clear roles

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Tangible

A

Capable of being touched

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Intangible

A

Incapable of being touched

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Bolino and Turnmrly (2003)

A

About driving performance.

Elicits employee behaviour 
Competitiveness 
Sustains employee motivation 
Staff will rise to meet organisational challenges 
Reflexible
Responsive 
Collective goals
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

OCB leads to…

A

Performance management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Performance management Armstrong Boron (2005)

A

Contributes to effective management of individuals and teams in order to achieve high levels of organisation performance.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Effective performance management
Beran and Thompson
(1991)

A

People management capability
Measurement and reward
Role of HRM
Leaving organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Chao et al (1994)

A
Organisational goals and values 
Organisational history 
Organisational performance proficiency 
Organisational language 
Organisational performance 
Organisational people
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Cooper and Thomas (2004)

A

When an employee begins to work at an organisation a unique chance occurs so as to set the tone and create a firm foundation which will last through the working relationship.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Altruism

A

Voluntary actions motivated by the belief in doing good to others.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Conscientiousness

A

A pattern of going well Beyond the minimally required goal and task requirement in order to serve the interest of the organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Courtesy

A

The discretionary enactment of thoughtful and considerate behaviour that prevents work related problems

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Civic virtue

A

Willingness to participate in non-work related activities for the sake of the organisation.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Sportsmanship

A

Willingness to tolerate the inevitable inconveniences and impositions that result in an organisation without complaining and doing so with a positive attitude.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly