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Trends in Heath Care > Communication > Flashcards

Communication Flashcards

1
Q

Communication

A
  1. The act of transmitting information, thoughts, ideas & feelings
  2. A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
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2
Q

Ways to communicate:

A
  1. A verbal or written message

2. A nonverbal message

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3
Q

Reasons WHY we communicate:

A
  • Establish and maintain relationships
  • To persuade and change attitudes or behaviors
  • Develop an understanding of other people
  • Problem solve (diagnosing & treating patients)
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4
Q

Source

A

Creator of the message

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5
Q

Message

A

Verbal or nonverbal stimuli

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6
Q

Interference

A

Anything that changes the meaning of an intended message

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7
Q

Elements of Communication Process

A
  1. Source
  2. Message
  3. Interference
  4. Channel
  5. Receiver
  6. Feedback
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8
Q

Channel

A

Route by which messages flow between source and receiver

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9
Q

Receiver

A

Individual who analyzes and interprets the message

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10
Q

Feedback

A

Verbal or nonverbal response the receiver sends to the source of message

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11
Q

Barriers In Health Care

A
  • Heavily medicated clients
  • Clients with hearing or visual impairments
  • Slang and words with double meanings
  • Clients with limited English
  • Medical Terminology
  • Mental or physiological condition
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12
Q

Effective Communication - 5 C’s

A

Verbal messages must be Clear, Complete, Concise, Courteous, and Cohesive

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13
Q

Effective Listening

A
  1. Involves both hearing and interpreting messages
  2. Requires focusing on body language and the message being sent
  3. May be passive or active
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14
Q

Active listening

A

Is very important in the medical profession to gather information (interviewing a patient for their medical history).

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15
Q

Nonverbal communication

A
  1. Also known as body language

2. May change the message

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16
Q

Conveying a Positive Attitude

A

Health care professionals must be aware of their own bias and attitudes when sending and receiving both verbal and nonverbal messages to avoid interfering with quality client care

17
Q

Positive Attitude

A
  1. Receiver must have trust in the sender before they accept a message
  2. If a patient feels a health care professional does not know what they are talking about, they may not accept the information or treatment
    1. Be willing to say “I don’t know, but I will find out for you.”
18
Q

Languages

A

Allows people to create relationships, make change, relate and cooperate with each other.

19
Q

How many languages and dialects are spoken in US today

A

Hundreds

20
Q

Communication

A

Is a 2-way process

21
Q

Lying

A

Not being truthful

22
Q

Reasons for lying

A

A. Basic need to retain something they may possibly loose.
B. Affiliations: to increase their social interactions
3. Self Esteem: to increase perceived social desirability
4. Self- gratification: such as humor or a desired effect.

23
Q

Communication obstacles caused by lying:

A
  1. Decision is based on information received in the health care setting.
  2. By lying, inaccurate information is given which can contribute to incorrect decisions.
  3. TRUST is diminished
24
Q

Gossip

A

Creates feelings of betrayal and destroys trust.

Unethical when it is a breach of confidentiality.

25
Q

Physical Behavior

A

Any movements of teh face, hands, feet, trunk or other body parts that communicate a message.

26
Q

Space

A

Is the amount of distance put between a person and others.

It sends strong messages about thoughts and reactions.

27
Q

Personel Distance

A

18 inches put between person and others.

Closer space is reserved for more intimate interaction and further for more impersonel

28
Q

Social Distance

A

4ft-12ft between person and others.

Business interactions.

29
Q

Public Distance

A

12ft-25ft between person and others.

Public speaking during ceremonies.

30
Q

2 Types of artificial communication

A

Calling and texting

31
Q

Touch

A

Is one of the most personal and powerful means of communication.

32
Q

When is nonverbal communication used:

A

When it is impossible, inappropriate, or undesirable to speak.

This is considered substituting words.

33
Q

Characteristics of Non-verbal communication:

A
  1. Constantly occurring
  2. Dependent on context
  3. more believable than verbal communication
  4. Primary means of expression.

Trends in Heath Care (24 decks)

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