Communication Flashcards
Communication
- The act of transmitting information, thoughts, ideas & feelings
- A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior
Ways to communicate:
- A verbal or written message
2. A nonverbal message
Reasons WHY we communicate:
- Establish and maintain relationships
- To persuade and change attitudes or behaviors
- Develop an understanding of other people
- Problem solve (diagnosing & treating patients)
Source
Creator of the message
Message
Verbal or nonverbal stimuli
Interference
Anything that changes the meaning of an intended message
Elements of Communication Process
- Source
- Message
- Interference
- Channel
- Receiver
- Feedback
Channel
Route by which messages flow between source and receiver
Receiver
Individual who analyzes and interprets the message
Feedback
Verbal or nonverbal response the receiver sends to the source of message
Barriers In Health Care
- Heavily medicated clients
- Clients with hearing or visual impairments
- Slang and words with double meanings
- Clients with limited English
- Medical Terminology
- Mental or physiological condition
Effective Communication - 5 C’s
Verbal messages must be Clear, Complete, Concise, Courteous, and Cohesive
Effective Listening
- Involves both hearing and interpreting messages
- Requires focusing on body language and the message being sent
- May be passive or active
Active listening
Is very important in the medical profession to gather information (interviewing a patient for their medical history).
Nonverbal communication
- Also known as body language
2. May change the message
Conveying a Positive Attitude
Health care professionals must be aware of their own bias and attitudes when sending and receiving both verbal and nonverbal messages to avoid interfering with quality client care
Positive Attitude
- Receiver must have trust in the sender before they accept a message
- If a patient feels a health care professional does not know what they are talking about, they may not accept the information or treatment
- Be willing to say “I don’t know, but I will find out for you.”
Languages
Allows people to create relationships, make change, relate and cooperate with each other.
How many languages and dialects are spoken in US today
Hundreds
Communication
Is a 2-way process
Lying
Not being truthful
Reasons for lying
A. Basic need to retain something they may possibly loose.
B. Affiliations: to increase their social interactions
3. Self Esteem: to increase perceived social desirability
4. Self- gratification: such as humor or a desired effect.
Communication obstacles caused by lying:
- Decision is based on information received in the health care setting.
- By lying, inaccurate information is given which can contribute to incorrect decisions.
- TRUST is diminished
Gossip
Creates feelings of betrayal and destroys trust.
Unethical when it is a breach of confidentiality.
