Communication Flashcards
1
Q
What are the four components of communication? (4)
A
- sender
- message
- receiver
- feedback
2
Q
non-verbal channels of communication (7)
A
- eye contact
- facial expression
- tone
- inflection
- gesture
- posture
- body movements
3
Q
5 stages of team development (5)
A
- forming
- storming
- norming
- performing
- adjourning
4
Q
Causes of conflict resolution (8)
A
- causes of conflict
- danger of escalating
- basic strategies for coping
- prep. for confrontation
- confrontation
- confronting angry person
- personal, employees, groups
- assertive behavior
5
Q
Total Quality Management
A
- method of monitoring quality
- every employee is responsible
- quality in reality / perception (facts)
- driven by needs wants expectations of customers
- never ending improvement
- put focus on process
6
Q
autocratic leadership
A
- authoritarian
- one person in charge
7
Q
bureaucratic leadership
A
- follow old styles
- one person controls flow on information
8
Q
democratic leadership
A
-all individuals involved in decision making
9
Q
laisser faire leadership
A
-leaders as uninvolved as possible
10
Q
transformational
A
-leaders establish and implement necessary changes of group
