Communication

Question 1

What are complaints mostly about?

Answer 1

1. treatment
2. communication
3. delay

Question 2

what is transactional analysis?

Answer 2

a system of popular psychology based on the idea that one’s behaviour and social relationships reflect an interchange between parental (critical and nurturing), adult (rational), and childlike (intuitive and dependent) aspects of personality established early in life.

Question 3

What does the ‘parent’ stage of Eric Berne’s theory on transactional analysis involve?

Answer 3

Parent = critical + nurturing.
Condescending/judgemental
caring/reassuring

Question 4

What does the ‘adult’ stage of Eric Berne’s theory on transactional analysis involve?

Answer 4

open minded, inquiring, interested.

Question 5

What does the ‘child stage of Eric Berne’s theory on transactional analysis involve?

Answer 5

Child = adapted + natural
compliant/complaining
spontaneous/curious

Question 6

What does Eric Berne’s theory suggest?

Answer 6

To communicate face to face you ned to be at the same state of transactional analysis. Self awareness ensures that communication is non-judgemental.