Communication 3 Flashcards
According to Eric Berne, what is the key to basic communication transactions in Transactional Analysis?
What is a good transaction?
- Awareness of behavior and its origins.
- A good transaction is one in which the *real issue is dealt with directly and * People involved are in touch with their feelings about what is happening.
What is the primary principle of Transactional Analysis?
How do we control our communication?
What is Transaction Analysis good for?
A person will normally get the response for which he/she aims.
It is controlled by transacting from our preferred ego state to the intended ego state.
Useful for both explaining and solving communication problems.
What are the 3 ego states and their definition of Transactional Analysis?
When can these states occur?
Parent–the rules and guidelines we live by and believe others should live (shoulds and oughts).
Adult–processes information, analyszes and monitors objectively.
Child–Embodies needs and feelings.
These states can occur at any point within an individual depending on current role or mental state at the time. We can choose how we communicate within these states.
What are the 4 principles to a basic communication transaction?
When transactions are crossed, communication stops.
We must have good intra-communication.
Self awareness leads to change.
To bring about change in others, requires first a willingness to change ourselves.
What is a life position?
What does Berne say is important about life position?
The view we hold of ourselves and others. It is the foundation for good and bad feeling about ourselves or others we encounter.
Communication is transacting with others. How does this define us?
How does life position and prior transactions affect us?
Success in transacting is a function of how we feel about our own personal worth–winner/loser behavior.
Life position and win/lose behavior preordains our transactions with others.
What is the DESC response for assertive communication?
D–describe the situation.
E–Express your feelings about the situation: “I feel ___”.
S–Specifiy the change you want: “I’d like for you to ___”.
C–Consequences. Identify the results that will occur: “In that way___.”
What are the two dimensions of communication style?
Expressiveness
Consideration for others.
Define the Assertive behavior communication style.
Clearly express my needs, wants, and opinions in a way that is considerate of others.
Define the Openly aggressive behavior communication style.
Direct in expressing my needs, want, and opinions – and give no thought to other people’s wants and opinions.
Define the Passive Aggressive Behavior communication style.
Indirectly make sure that others are aware of my needs, wants, and opinions – and that these are more important than theirs.
Define the Passive behavior communication style.
Do not express my needs, wants, and opinions directly–assume other people’s needs, wants, and opinions take precedence over mine.
