Communication 2 Flashcards
What are the strengths of an accomodator?
Learn from hands on experience.
Aggressively action oriented.
Like new and challenging experinces.
What are the 4 Kolb learning styles?
Accomodator
Diverger
Converger
Assimilator
What are the weaknesses of the Accomodator?
Not directed goals or time.
Rely on people, not own analysis.
What are the strengths of the Diverger?
Brainstorming Generating alternatives. Creative/Imaginative Emotional and People oriented Aware of meanings and values.
What are the strengths of the Assimilator?
Planning.
Formulating theory.
Inductive reasoning.
(Wants lots of information)
What are the weaknesses of the Assimilator?
No practical application.
Favor abstract concepts rather than people.
Unable to learn from mistakes.
What are the strengths of the Converger?
Problem solver.
Decision making.
Practical use of ideas and theories.
What are the weaknesses of the Converger?
No focus to work
Premature closure.
Prefers technical tasks to people.
What are the barriers to effective listening?
Prematurely rejecting a topic (listening stops)
Information overload.
Preoccupation with personal concerns
Attending to outside distractions. (always seems distracted)
Judging the message to quickly.
Communication style of the speaker.
What are 3 barriers to effective communication?
Lapsing into a “friend” style conversation. Too informal.
Non-attending. Not responding to what you’re listening to.
Non-Listening.
What are the components of conflict?
Content issues. (can vary ie time, money, diagnosis)
Psychological elements. (trust, respect, desire for inclusion)
Procedural components. (policies, chain of command, decision making responsibility)
What are the 5 elements of conflict resolution?
Identification of the specific issues that caused the conflict.
Cooperation among involved parties.
The power bases of the participants. (i.e. coworkers or employer v employee)
The effectiveness or lack of communication skills. (use active listening and reflection. Language used is a major component.)
Find common ground and manage emotions.
What are the 5 conflict management styles?
Accomodation (I give up--you win) Avoidance (Ignore, escape conflict) Compromise (Nobody wins) Competition (I will win) Collaboration (everyone wins)
What are the 3 components of mediation?
Neutral 3rd party controls the process.
Mediator helps define conflict and resolution alternatives.
Mediator has NO authority to impose a solution and results are not binding.
What are the 5 steps to Negotiation (process to settle conflict)?
Requires good communication skills.
Requires being open to other ideas and strategies, and trusting and respecting alternative perspectives.
Use effective planning.
Use goal oriented agreement statements.
Refrain from use “but” or conditional statements.
