Communication 2 Flashcards
1
Q
What are the 3 types of communication?
A
- verbal (spoken/written)
- vocal (tone of voice)
- non-verbal (unspoken)
2
Q
% of the use of communication styles
A
- 5% verbal
- 15% vocal
- 80% non-verbal
3
Q
Verbal communication should be …
A
- breif
- credible
- appropriate
- clear
- timely
- relevant
- adaptable
- appropriate
4
Q
vocal communication includes?
A
- intonation
- rate
- pitch
- colume
5
Q
non-verbal communication includes?
A
- appearance
- posture
- eye contact
- expression
- gestures
- position
6
Q
What is the difference between verbal & non-verbal communication?
A
verbal = one at a time
non-verbal = all at once
7
Q
What is therapeutic communication?
A
- a dynamic, interactive and purposeful form of communication between a clinician and a patient with the purpose of achieving identified health-related treatment goals.
8
Q
what is a therapeutic relationship?
A
- a professional alliance where a clinician and patient join for a defined period in order to reach a health-related goal
- time limited
9
Q
does a nurse stake responsibility for therapeutic relationships?
A
YES
10
Q
The foundational components of a therapeutic relationship include …
A
- trust
- respect
- empathy
- power
- professional intimacy
11
Q
define the difference between empathy and sympathy
A
- Empathy is shown in how much compassion and understanding we can give to another. Sympathy is more of a feeling of pity for another. - - Empathy is our ability to understand how someone feels while sympathy is our relief in not having the same problems.
12
Q
What are the 4 phases of a therapeutic relationship?
A
- pre-interaction
- orientation
- working
- termination
13
Q
define the pre interaction stage
A
- the patient is not involved
- planning phase
14
Q
define the orientation stage
A
- introductory phase
15
Q
define the working phase
A
- implementation phase
