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NURS 102 > Communication 1 > Flashcards

Communication 1 Flashcards

1
Q

What is self-concept?

A

Our personal knowledge of who we are (who am I?)
- physically
- personally
- socially

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2
Q

When does self-concept develop most rapidly?

A

During childhood and adolescence

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3
Q

What is the mental image or picture of who you are as a person?

A

self-concept

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4
Q

What is self-esteem?

A

An individual’s overall sense of self-worth

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5
Q

What is the emotional appraisal of self-concept?

A

Self-Esteem

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6
Q

What is self-awareness?

A

Conscious knowledge of one’s true self

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7
Q

How does self-awareness help with clinical practice?

A
  • allows you to fully engage with patients
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8
Q

Why is it important to reflect on one’s self-concept and become more self-aware?

A
  • increases perspective
  • improves perception of others
  • sharpens decision-making skills
  • changes how we choose to spend time
  • allows acceptance of patient’s identity
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9
Q

What are emotions?

A
  • subjective verbal and non-verbal feelings
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10
Q

Can you make someone feel something, like an emotion?

A

NO!

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11
Q

Define the core positive emotions

A
  • Happiness
  • Hope
  • Excitement
  • Joy
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12
Q

Define the Core negative emotions

A
  • Sadness
  • Fear
  • Grief
  • Guilt
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13
Q

Define a primary emotion

A

Your reaction to external events

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14
Q

What is an example of a primary emotion?

A
  • being happy
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15
Q

Define a secondary emotion

A

When you feel something about the feeling itself

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16
Q

What is an example of a secondary emotion?

A

Feeling guilty about being happy

17
Q

What is the purpose of emotions?

A
  • enhances communication
  • can act as a motivator
  • lead to more meaningful relationships
  • helps others understand us better
18
Q

Explain unexpressed emotions

A
  • increase stress
  • decrease energy
19
Q

Explain expressed emotions

A
  • increase in mood
  • decrease burden
20
Q

What physiological changes in the body can internalized emotions cause?

A
  • increased heart rate, blood pressure and blood glucose
  • Increased adrenalin secretion
  • slowing of digestion
  • dilation of pupils
  • blushing/sweating
21
Q

What are some physical and psychological side effects of unexpressed emotions for long periods of time?

A
  • cancer
  • asthma
  • heart disease
  • anxiety/depression
22
Q

What factors influence emotional expression ?

A

-Culture
-Personal characteristics
-Family
-Social roles
-Fear of self-disclosure

23
Q

How can we improve emotional expression?

A

-Acknowledge the emotion
-Develop language to express it “I feel”
-Identify underlying feelings
-Use emotions constructively

24
Q

What is emotional intelligence?

A

-Ability to understand ones emotions and empathy towards others emotions

25
Q

What does emotional intelligence involve?

A
  • Self-awareness
  • Self-regulation
  • Self-motivation
  • Social skills
  • Empathy
26
Q

What is self awareness?

A

Knowing ones own character, feelings, motives and desires

27
Q

What is self regulation?

A

Controlling ones behavior, emotions, and thoughts

28
Q

What is communication defined as?

A

The reciprocal (back and forth) and dynamic transmission of info, ideas, thoughts emotions through Verbal and Non Verbal processes, behaviors and actions

29
Q

What are two communication theory models ?

A

-Linear Communication Model
-Circular Communication Model

30
Q

Explain what the communication process involves.

A

-Sender (person talking)
-Receiver (the audience)
-Message (what is being communicated)
-Environmental factors (visual/ noise distractions)
-Interpersonal factors (stressors, your mood )

31
Q

Give an example of Environmental factors

A

-being interrupted
-noise
-phone screen

32
Q

Give an example of Interpersonal Factors

A

-being tired or hungry

33
Q

What does the Linear Communication model focus on?

A

It focuses on the sender and the message. The receiver either successfully receives the message or not

34
Q

The Transactional Model of communication focuses on what?

A

People alternate being the sender or receiver thus focusing on interpreting the message

35
Q

Physical context includes what

A

environmental factors in a communication encounter

36
Q

psychological context includes what

A

mental and environmental factors in a communication encounter
- stress, anxiety, positive psychological states (i.e emotion of love) can impact communication

37
Q

interpersonal relationships: Communication Bridges (7)

A
  • respect
  • caring
  • empowerment
  • trust
  • empathy
  • mutuality
  • ethics
38
Q

interpersonal relationships: Communication Barriers

A
  • anxiety
  • stereotyping/ bias
  • over- involvement
  • disengagement
  • violation of space
    -fear
    -culture or language

NURS 102 (6 decks)

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