Communication Flashcards
1
Q
what are the two methods of communication?
A
- handovers (in person/over the phone)
- written records (notes, charts etc)
2
Q
what is important in documentation?
A
- detailed
- accurate
- suitable to situation
- secured and stored appropriately
- documented within appropriate time
3
Q
what is included in a health record?
A
- name, age, address
- health conditions
- treatments and medicines
- allergies
- tests, scans
- lifestyle info
- hospital admission
4
Q
what are common problems in communicating and record keeping?
A
- inaccurate records
- not documenting
- spelling mistakes
- missing information
- records not factual
- clarity issues
- documenting in the wrong patients notes
5
Q
what does SBAR stand for?
A
S - situation
B - background
A - assessment
R - recommendation
6
Q
when is SBAR used?
A
during communications
- in/out patients
- conversations between shifts
- conversations between different clinicians (in person/phone)
