Communication Flashcards
what are the three types of communication?
- uni-directional
- bi-directional
- multi-directional
what are the 4 main objectives of communication?
- heard/received
- understood
- accepted
- initiation of action
what is an example of direct communication?
verbal
what is an example of indirect communication?
What is verbal consent?
the words that we use must involve the listener, show the way we feel and how we regard the listener
what is paralinguistics?
communication based on non-verbal. utterances (tone, volume, timing)
what is a benefit of using paralinguistics?
- reduces ambiguity
- communicates emotional stress
what is kinesics?
non-verbal communication such as body movements and eye contacts
how can we use body language positively during communication?
- maintain a relaxed posture
- consistent facial expression with emotion
What are the two types of listening?
- passive
- active
what are the three types of question?
- open
- closed
- leading
what factors are necessary for good communication?
- environment
- interpersonal skills
- knowledge
- time
- patience
what is rapport?
harmonious communication which is respectful and non judgemental
what are some factors that affect. communication?
- anxiety
- culture
- age
- language
- sensory impairment
what is pacing and leading?
pacing - allow the conversation to go at the other’s pace
leading - take lead from other other person
