Communication Flashcards
What is verbal communication?
Talking- things that matter are:
sound level, tone, word choice
Examples:
Conversation with a friend
discussion
presentation or speech
argument
making and attending appointments
Physical communication?
Handshakes
sign language
love, care, concern (Hugs, high fives, arms around shoulder)
Non-verbal communication?
Body language
delivering a presentation
parents to children
between friends
Written communication?
Text Messages
Letters
Emails
Essays
Writing: news stories, novels, poetry, lyrics
Things to remember when it comes to written communication?
formality
you have no context
word choice
tone
caps/punctuation usage
small talk
7 tips for making better small talk
1) Reduce your anxiety about talking to people
others are also anxious
what is there to lose?
strike yourself a deal
2) Be purposeful
to find out something
gonna seem them often?
Why am I doing this?
3) Channel your curiosity
verbally ask questions
4) Ask questions
takes the emphasis off of you
listen to answers
5)Add flavourful bits to the conversation
Connect to what they say
Add things in about yourself
6) Deepen the conversation
Non one word answer questions
Open ended
7)Recognize cues
Watch, listen
Are they nervous and leaning away
One word answers
Smile at nervous people
Communicating via email
1) Use an appropriate subject line
Indicate what the email is about “seeking assistance with”
2) use a greeting
Title, first name, last name, Dr?
Be professional, no sup?
3) Be clear and concise with your message
4) Be sure your have clearly identified?
1) What is your issue
2) What you want them to do
3) what is the outcome you are looking
4)How do you want them to respond
5) Be mindful of your word choices and your tones
Tone gets your message across
Both have different tones
Sentence structure and punctuations
6) Check your spelling and punctuation
7)use a closing
Professional
Include your name? First? Last? Both?
8) Make sure contact information and name is clear
