Communication

Question 1

What is at the heart of everything we do?

Answer 1

Communication

Question 2

If you can’t answer a call, what should you do?

Answer 2

Return the call within a few hours or text for when you’ll be available

Question 3

What is the best way to communicate?

Answer 3

In person or over a phone call

Question 4

What are the calling objections?

Answer 4

I don’t want my convo to be overheard - find a place with privacy
There’s too much background noise to have an effective conversation - find a quiet spot
It takes too much time - calls are more effective and help solve problems/issues better
Calls are stressful - calm yourself down and grow
Texting is multitasking friendly - they deserve your undivided attention

Question 5

Describe the protocol for voice notes

Answer 5

They are informal/harder to interpret and don’t show urgency, difficult to reference in communication history hence should be avoided