Big Ideas Flashcards
Fill in the gaps: separate the _____ from the _____ from _____
Separate the people from the problem from Getting Yes
What does it mean to separate the people from the problem?
The goal is not to win, understand their concerns - deal with emotions and personality issues separately from the issues at stake - listen and communicate
Seek first to _______ then to be _______
Seek first to understand then to be understood - 7 habits of highly effective people
What does it mean to seek first to understand then to be understood?
Develop a real understanding of what the other person is saying by listening - use this to negotiate, persuade, lead or educate
What should you focus on?
Focus on interests not positions
Which book tells us to focus on interests not positions?
Getting yes - a book about negotiating
How should you negotiate when you focus on interests and not positions?
Do not argue about who should get their way but rather try and find the other party’s underlying interests - their basic wants, needs and motivations in order to negotiate effectively - creates win wins for a nice compromise
How should you think?
Think win win!
Which habit is think win win in 7 habits?
Habit number 4
What does think win win mean?
Agreements or solutions are are mutually beneficial and satisfying - we both get a piece of the pie
What character traits show in someone who thinks win win?
Integrity: sticking with your true values, feelings and commitments
Maturity: expressing your ideas and feelings with courage and consideration for the ideas and feelings of others
Abundance mentality: believing there is plenty for everyone
What is balanced in think win win?
Balancing between courage and consideration - you’re both nice and tough
How do you need to be to think win win
Empathetic, confident, considerate, sensitive, brave, courageous and considerate
What is the big idea starting with an S
Synergise
What does synergize mean?
Two heads are better than one - creative cooperation where you solve problems with people who have different points of ciew