Communication 1 and 2

Question 1

What things should be considered when assessing someone’s communication

Answer 1

• body language
• use of spoken language
• open/focussed/ closed questions as appropriate
• dentist’s response to patient’s verbal/non-verbal cues
• patient centred approach

Question 2

what are the different types of questions you can ask

Answer 2

• open
• focussed
• closed

Question 3

Key points to consider when communicating

Answer 3

• language should be non-judgemental
• appropriate language (if using jargon, explain)
• listen and respond to patient
• empathy
• interest in patient
• non-verbals (don’t swing on chair)

Question 4

what should you do first

Answer 4

introduce yourself
use their name
invite to sit down

Question 5

what is the structure for effective and appropriate communication with patients and family members

Answer 5

• initiating the consultation
• gathering information
• understanding the patient perspective
• providing structure to the consultation
• building the relationship
• closing the consultation

dentist can be patient centred as well as in control

Question 6

what is involved in dentist-patient communication

Answer 6

• history taking (medical, social, dental)
• explaining test results
• explaining a diagnosis and prognosis
• planning treatment
• discussion of possible treatment options
• explaining treatment procedure
• giving information needed for consent
• motivating a patient (tobacco, alcohol)
• breaking bad news
• handling complaints