Communicating with Low Literacy Clients Flashcards
only ___ percent of adults in the US tested at the highest level of literacy
12
the ability to get and understand health information is known as
health literacy
a person’s ability to read, write, speak, and compute solve problems at the ability necessary to function in their job, achieve goals, and develope knowledge
literacy
strategy for making written and oral information easier to understand
plain language
the ability of health organizations and practitioners to recognize the cultural beliefs, values, attitudes, and traditions of diverse populations and to apply that knowledge to produce a positive health outcome.
cultural competance
populations who are at high risk to experience low health literacy include
older adults, racial and ethnic minorities, people with less than a HS degree, low income level, non native speakers, and compromised health status.
people with a low health literacy are more likely to skip _____ services
preventitive
persons with limited health literacy are more likely to obtain ____ health conditions
chronic
low literacy patients are also more likely to have a higher rate of _____
hospitalization
identifying users based on their epidemiology, demographics, behavior, culture, and attitude is known as
segmentation
using no more than ___ messages is a general guideline in low literacy communication
4
using ___ language and an ____ voice
familiar, active
a measure of several factors that affect a user’s experience interacting with a product
usability
ask ____-____ questions
open ended
a technique used in health care to enhance understanding of the message relayed to the person
teach back method
