Common ITTOs Flashcards
1
Q
What is an OPA?
A
- Organizational Process Assets
- Information, policies, procedures, documents, or knowledge bases
- Examples: project templates, software tools, previous lessons learned, historical information, project closure guidelines, risk control procedures, change control procedures, Issue & Defect Management Procedure
2
Q
What is/are EEF?
A
- Enterprise Environmental Factors
- Influence the organization, the project, and its outcome
- Can enhance or constrain project management options
- May have - or + influences on the outcomes
3
Q
External EEF Examples
A
- Government Standards (such as how to develop or test a drug)
- Commercial Databases
- Legal Restrictions
- Financial Considerations
4
Q
Internal EEF Examples
A
- Organizational structure and governance
- Organizational culture
- Risk appetite of Org. and of Stakeholders
- IT Software
- Infrastructure (Physical facilities)
- Resource Availability
- Employee Capability
5
Q
3 Categories of Documents According to PMBOK
A
- Business Case Doc.
- Project Doc.
- Project Management Plan
6
Q
What is the Project Management Plan?
A
- Defines how project is executed, monitored and controlled, and closed
- Includes but not limited to 18 components
7
Q
Describe “Expert Judgement”
A
- Tool for planning process
- Includes hiring an SME or expert with specialized knowledge or training to help plan or conduct a process
8
Q
Describe “Data Gathering”
A
- Tool for getting data before producing an output during a particular process
- Brainstorming, Interviews, Focus Groups, Checklists, Questionnaires & Surveys
9
Q
Methods of Data Analysis
A
- Alternative Analysis
- Root Cause Analysis
- Variance Analysis
Trend Analysis
10
Q
Alternative Analysis
A
- Involves looking at different options or ways to accomplish something
11
Q
Root Cause Analysis (RCA)
A
- Used to identify the main underlining reason for particular event
12
Q
Variance Analysis
A
- Used during Monitor & Control Process group
- identifies the exact differences between different parameters
13
Q
Trend Analysis
A
- Used during Monitor & Control Process
- Helps identify if a particular trend is forming over a period if time
14
Q
Describe “Data Representation”
A
- Different tools used to illustrate data to stakeholders
- Charts, matrixes, and diagrams
- Ex: Flowcharts, Fishbone Diagrams, Histograms
15
Q
Describe “Decision Making”
What are the 3 Tools for this?
A
- Tools used to make decisions with data
- Methods: Voting, Multi-criteria decision analysis, and Autocratic decision making
16
Q
Multi-criteria Decision Analysis (Matrix)
A
- A tool that lists different types of criteria and then evaluates an idea based n those criteria
- Hint: I made this for Project Intake Process, QMO Portfolio Manager Risk & Impact Assessment
17
Q
Describe “Interpersonal & Team Skills”
A
- People Skill…the most important tool in project management
- Methods:
- Active listening
- Conflict Management
- Facilitation
- Meeting management
18
Q
Facilitation
A
- The art of managing a group to work for itself and not against itself
- Bringing a group together, generating ideas, solving problems, and dissipating the team
19
Q
Meeting Management
A
- Includes having an agenda, inviting the right stakeholders, setting a time limit, and following up with meeting minutes and action items
- Meetings are not value adding time
20
Q
Describe effective use of “Meetings” as a tool
A
- Create an agenda, distribute it to all before the meeting
- Time all meetings with start & finish times
- Make sure meetings stay on topic
- Ensure that all attendees have input to the topics
- Distribute detailed meeting minutes once the meeting is complete
21
Q
What is a “PMIS”?
A
- An automated project management information system
- Example: Microsoft Office Suite
- May include a work authorization system so that the work is done in the right order
- May include configuration management system to ensure that different components of projects are being configured correctly
22
Q
What is a “Change Request”?
A
- A proposal to change a document, deliverable, or baseline
- Includes Corrective Actions, Preventive Actions, and Defect repairs
- An output
23
Q
Describe “Corrective Action”
A
- Steps taken to ensure that a project is back on track
- Change Request to remove work
- Change Request to increase budget
24
Q
Describe “Preventative Action”
A
- Steps put in place to ensure project stays on track
25
Q
Describe “Defect Repair”
A
- work done to fix a broken component on a project
- Example: Network switch memory fails on a network upgrade
26
Q
Describe “Work Performance Data”
A
- An output of executing process and can be input for Monitoring & Controlling process
- Raw data on work performance
- Not useful by itself
- Example: “I painted 2 rooms and it took 2 hours and it cost $200” (this doesn’t tell you about the project health)
27
Q
Describe “Work Performance Information”
A
- Usually an output of most Monitoring & Controlling processes
- Includes information of the work that was performed compared to the plan
- Gives the actual status of the deliverables
28
Q
Work Performance Report or Status Report
A
- The overall status of the project and not a single part
- Created from work performance information, which was obtained from comparisons of work performance data and
29
Q
Significance of “Updates”
A
- A catchall term applied to all project documents
- If an input is an artifact, the output can be that same artifact but now updated
