Comminucation and negotiation Flashcards
What does RICS stand for?
Royal Institution of Chartered Surveyors
True or False: Effective communication is essential for successful negotiation.
True
Fill in the blank: RICS emphasizes the importance of _____ in negotiation processes.
communication
What are the two key components of communication highlighted by RICS?
Listening and conveying information clearly
Multiple choice: Which of the following is NOT a method of communication mentioned by RICS?
A) Verbal
B) Non-verbal
C) Digital
D) Magical
D) Magical
What role does active listening play in negotiation according to RICS?
It helps in understanding the other party’s perspective.
True or False: RICS recommends avoiding conflicts during negotiations.
False
What is a key strategy RICS suggests for effective negotiation?
Building rapport with the other party.
Fill in the blank: RICS advises to always be _____ and respectful during negotiations.
professional
How should one prepare before a negotiation, according to RICS?
By researching and understanding both parties’ needs.
Multiple choice: What is a common barrier to effective communication in negotiation?
A) Clarity
B) Assumptions
C) Feedback
D) Questions
B) Assumptions
What is the importance of feedback in communication as per RICS?
It ensures understanding and clarifies any miscommunication.
True or False: RICS believes that emotions should be completely suppressed during negotiations.
False
What does RICS suggest regarding cultural awareness in negotiations?
Understanding cultural differences can enhance communication.
Fill in the blank: RICS promotes the idea of _____ to reach mutually beneficial agreements.
collaboration
What is the significance of non-verbal communication in negotiations according to RICS?
It can convey confidence and engagement.
Multiple choice: Which is one of the negotiation styles mentioned by RICS?
A) Competing
B) Ignoring
C) Evading
D) Isolating
A) Competing
What should be the primary goal of negotiation as stated by RICS?
To achieve a win-win outcome.
True or False: RICS states that silence can be a powerful tool in negotiations.
True
