COC

Question 1

Infants

Answer 1

Below 2 years old

Question 2

Recommend location of infant/child restraint Device

Answer 2

1. Not in row of emergency exit

2. In the middle of the row

Question 3

(UM) unaccompanied minor

Answer 3

A-cknowlege acceptance
D- elegate to cabin crew
E- ndorse upon arrival

8-12 years old
Endorse upon arrival with copy of UM form
Seated near cabin crew

Question 4

(YP) unaccompanied young passenger

Answer 4

12-16 years old

Handled like UMs but no paper work
*YP is allowed to travel with UM

Question 5

Forms for expectant mother

Answer 5

EMIS

MEDIF

Question 6

Death on board

Answer 6

1. Inform PIC
2. Transfer pax seated on the same seat row of the deceased
3. Prepare the passenger
4. Make inventory of all his belonging
5. Make notions in the “health” portion of the GENDEC
6. Prepare a detailed report in the FEF
7. At destination, coordinate with station head.

Question 7

How to prepare deceased passenger

Answer 7

1. Lay the deceased or recline seat
2. Cover blanket until shoulder, close eyes, fasten seatbelt

*if family members request to cover the face of deceased, before complying, it must be explained that cabin crew is not making a pronouncement of the passenger’s death.