CO Book Flashcards
According to Ch. 5, Human Resources, what is a department’s most valuable asset?
It’s Personnel
According to Ch. 5, Human Resources, what are the 5 major categories of records?
1 financial
2 personnel
3 administrative
4 emergency
5 non emergency
According to Ch. 5, Human Resources, what are the two primary forms that records take?
hard-copy records and electronic documents
According to Ch. 5, Human Resources, what are the three major objectives that proper documentation of all department activities and functions fulfills?
compliance with legal requirements
well informed decision making
justification for resources allocation
According to Ch. 5, Human Resources, what are the two cornerstones for any record keeping system?
completeness and accuracy (p.134)
According to Ch. 5, Human Resources, good ____ ensures that the goals of the system are accurate and completely described
policy
According to Ch. 5, Human Resources, good ______ ensure that the record system fulfills the intended goals by providing record keepers with good procedural guidelines
procedures
According to Ch. 5, Human Resources, complying with a records retention schedule (keeping records for a certain period of time) becomes when dealing with what act?
the freedom of information act (FOIA)
p134
According to Ch. 5, Human Resources, a good system (of data collection) should provide complete and _____ information that is easily retrieved and ________.
valid; interpreted
According to Ch. 5, Human Resources, what is the first step in providing information from records and days sytems?
ensuring that the info is VALID
According to Ch. 5, Human Resources, one of the keys to well informed decision making is gathering sufficient _____, from multiple ______ if available, on which decisions will be based
information; sources
According to Ch. 5, Human Resources, during the process of analyzing and interpreting data, not ____ in the system…Once any ______ are identified, the officer can prioritize them and undertake methods of improvement
flaws
p.136
According to Ch. 5, Human Resources, issues regarding firefighter ____ and ____ continue to be the number one cause of LODDs
wellness and fitness
According to Ch. 5, Human Resources, ______ _______ lead the list of LODD (diagnoses)
heart attacks
According to Ch. 5, Human Resources, chief officers should make the wellness and fitness of their employees a priority from a P_______, H______ R_____, and B______ standpoint
planning, human resources, and budget
According to Ch. 5, Human Resources, this is the term for tasks or assigned duties that are crucial to successful performance of the job
essential job tasks
p136 and p183
According to Ch. 5, Human Resources, NFPA _____, Standard on Comprehensive Occupational ______ program for Fire Departments may provide guidance when developing essential job ______ for a department’s job ______
1582; Medical
Job tasks; job description
According to Ch. 5, Human Resources, implementing employee or candidate medical exams REQUIRES a partnership with the organization’s ____ _____ provider
health care
p.137
According to Ch. 5, Human Resources, Medical exams are given under what THREE pretexts?
Conditional offer to a candidate
Annual fit for duty
Return to work from injury
According to Ch. 5, Human Resources, chief officers would be advised to use the _____ process when developing components of the wellness program
committee
According to Ch. 5, Human Resources, _____ and ____ committees can be an important part of an overall wellness and fitness program
health and safety
According to Ch. 5, Human Resources, what two organizations developed the Joint labor management wellness-physical initiative and what is the candidate ability test that can be utilized for the evaluation of the candidates?
the IAFC and IAFF; the CPAT (candidate physical ability test)
p138
According to Ch. 5, Human Resources, physical ability tests can be a problem for the organization when they are developed in a manner that _____ ______ the physical demands of the job
artificially inflates
p138
According to Ch. 5, Human Resources, chief officer’s may need to involve WHOM to serve as a liaison among an injured employee, the employee’s physician, and the organization’s occupational physician to monitor treatment and establish a pathway back to work
the organization’s human resources department
According to Ch. 5, Human Resources, national fire fighter injury data is available through the ____ ___ ___ ___ annual FF injury report
NFPA’s - National fire protection association’s
According to Ch. 5, Human Resources, to appraise the effectiveness of the department’s accident prevention program, the chief officer can set goals for a reduction in the number of ____, ______, and ____.
accidents, injuries, and illnesses
p140
According to Ch. 5, Human Resources, knowing where one HAS BEEN is confirmed in past reports; knowing where one IS requires situational _______, _____ listening, and paying ______; but knowing where one IS going involves ______.
situational awareness, active listening, and paying attention;
Research
p140
According to Ch. 5, Human Resources, what is the term for potential employees who have a quality that supports the organization’s goals and mission and are able to interact with other employees and supervisors in a positive and mutually beneficial way
organizational fit
According to Ch. 5, Human Resources, what is the term for the study of a population’s characteristics?
Demographics
p142
According to Ch. 5, Human Resources, what must a department do to determine whether recruitment, selection, and placement of its personnel are effective and consistent with law and best practices
they must first determine its internal demographic information
According to Ch. 5, Human Resources, generally accepted standards have the perspective of what the ______ accepts as standard and the perspective of what the _________ within the fire department think the standard should be
citizenry; professionals
p142
According to Ch. 5, Human Resources, what is the first step in determining how well a department reflects the demographics of the community it serves
performing a demographic survey (or otherwise acquiring reliable demographic information)
p142
According to Ch. 5, Human Resources, where is a good place to start acquiring community demographic information?
local government organizations
p143
According to Ch. 5, Human Resources, where does the greatest portion of budget resources go to in a department
to its personnel (its most important asset)
(end of p.143)
According to Ch. 5, Human Resources, it is not uncommon to find fire service budges with more than _____ of the overall budget dedicated to personnel expenses
85%
According to Ch. 5, Human Resources, human resources is necessary for two major reasons: it’s the personnel who deliver the _______; it’s the personnel ______ that consume the largest part of the available funding source
service; costs
p144
According to Ch. 5, Human Resources, what are two “rates” that are a measure of a company?
it’s turnover and retention rates
According to Ch. 5, Human Resources, in addition to employee turnover rate, it is also important to understand WHY those employees left. For this reason, it’s advisable for chief officer’s to do what?
conduct an exit interview with employees to determine the underlying reason for their departure
According to Ch. 5, Human Resources, which NFPA is a resource for starring levels in career departments?
1710
According to Ch. 5, Human Resources, the “Report on Residential Fireground Field Experiments” is a study released by ______ that can be very helpful with ______ issues
NIST (National Institute of Standards and Technology)
Staffing
p145
According to Ch. 5, Human Resources, the total number of companies and the positioning of the companies to accomplish appropriate response times ultimately define the number of personnel required to deliver the ____ level of _____.
The defined level of service
According to Ch. 5, Human Resources, what is the term for a statement of principle used to guide decisions and actions
a policy
According to Ch. 5, Human Resources, what is the term for a method used to achieve compliance with the principle the policy describes?
a procedure
According to Ch. 5, Human Resources, a _____ is like a strategy - something specific that must be done - and a ____ is like the tactic used to accomplish the strategy
policy; procedure
According to Ch. 5, Human Resources, a ____ is what should be done, and a ____ is how to get it done
policy; procedure
According to Ch. 5, Human Resources, what is one of the major laws regarding wages that establishes minimum wage, overtime pay, record keeping, and youth employment standards in the affecting workers in the private sector, and in federal, state, and local governments
The FLSA - Fair labor standards act
According to Ch. 5, Human Resources, the benefits available to employees are divided into WHAT three categories?
Security and health
Payments for time not worked
Employee services
According to Ch. 5, Human Resources, which benefits category includes health insurance, flexible health spending accounts, life insurance, LODD benefits, disability insurance, pension plans, and workers’ comp?
Security and health
According to Ch. 5, Human Resources, which benefits category includes annual or personal leave, sick leave, paid time off, bereavement leave, holiday leave, maternity leave and educational leave?
Payments for time not worked
p147
According to Ch. 5, Human Resources, which benefits category includes health or wellness programs, employee assistance programs tuition assistance, uniform allowance food allowances, employe provided car, or car allowance, child care, professional association memberships, service awards, flexible work schedules, and athletic teams?
Employee services
According to Ch. 5, Human Resources, what is the term for a benefits approach that offers all employees a basic plan with additional credits or dollar amounts to select additional benefits
a cafeteria benefits approach
According to Ch. 5, Human Resources, what is the term that offers WEEKLY payments in case of NONOCCUPATIONAL illness or accident?
disability insurance (p148)
According to Ch. 5, Human Resources, what is the term for a type of insurance coverage for JOB-RELATED injuries (a _______ requirement)
Workers’ compensation; a statutory requirement
According to Ch. 5, Human Resources, incentive programs can be _____ or _____ rewarding
monetarily or personally
According to Ch. 5, Human Resources, examples of ______ incentives are pay increases for non-required additional education, training, or certification
monetary incentives
According to Ch. 5, Human Resources, examples of ______ ______ incentives are FF of the year awards and other recognition awards
personally rewarding incentives
According to Ch. 5, Human Resources, the chief officer is often the first to determine whether current incentive programs are having the desired results. They see it in the _____ of the troops; they experience it through attempts to _____ new employees; and they hear it in _______ on the floor
morale; attract; comments
end of p.149
According to Ch. 5, Human Resources, compensation and benefits are evaluated on their equity on WHAT two levels?
internal and external equity
According to Ch. 5, Human Resources, Having leaders who are able to create an environment that helps people be ______ professionals is the key to any good organization
motivated
According to Ch. 5, Human Resources, for perhaps the first time in history, we have ___ generations working at the same time in the fire service
five
According to Ch. 5, Human Resources, which generation was born 1945 or before
Traditionalists or the silent generation
According to Ch. 5, Human Resources, which generation was both 1946-1964
Baby boomers
According to Ch. 5, Human Resources, what years were generation X born in?
1965-1976
According to Ch. 5, Human Resources, what generation was born 1977-1995?
Millenials or Gen Y
According to Ch. 5, Human Resources, what years were Gen Z/IGen born in and what is a third name for them?
1996 - TBD; Centennials
According to Ch. 5, Human Resources, which generation matches with “rigid work hours and paying your dues defined the work culture”
Traditionalists/Silent Generation
According to Ch. 5, Human Resources, what events may have produced the thriftiness of the traditionalist/silent generation?
The great depression and rationing during WWII
According to Ch. 5, Human Resources, which generation experienced the economic boom post WWII?
Baby boomers
According to Ch. 5, Human Resources, who were the most remembered assassinations of the baby boomer generation?
The Kennedys and Martin Luther King
According to Ch. 5, Human Resources, what brought personal fulfillment to the baby boomer generation?
The career
According to Ch. 5, Human Resources, which generation a greater frequency of single parent households as the divorce rate climbed?
Gen X
According to Ch. 5, Human Resources, which generation’s focus became more personal, resulting in a generation that was forced to be more resourceful, adaptive, and self reliant
Gen X
According to Ch. 5, Human Resources, which generation was projected to overtake baby boomers as the larges living adult generation?
Millennials/Gen Y
According to Ch. 5, Human Resources, which generation rejects the workaholic views of their parents and do not believe that success is measures by income and long hours
Millennials/Gen Y
According to Ch. 5, Human Resources, which generation experienced the recessino oof 2008 9/11, and Columbine
Millennials/Gen Y
According to Ch. 5, Human Resources, which generation became known as the generation of inclusiveness, equity, diversity, and tolerance?
Millennials/Gen Y
According to Ch. 5, Human Resources, which generation’s workplace motivation is one that assume “the more i work, the more i make”
Gen Z/IGen/Centennials
According to Ch. 5, Human Resources, which generation began to witness extended family living in single homes?
Gen Z/IGen/Centennials
According to Ch. 5, Human Resources, which generation represents the largest share of the work force?
millennials (p.155)
According to Ch. 5, Human Resources, what is the first step to determining how well all the people in the department work together to provide the best possible services to the departments internal and external customers?
Evaluating management-employee relationships
According to Ch. 5, Human Resources, the key to determining management-employee relations is to examine the factors that produce ______ employees, and those that do not
motivated
According to Ch. 5, Human Resources, fully understanding the implementation of the ____ ____ system and achieving proficiency in _________ technologies can greatly assist the chief officer with improved communications on the emergency scene
incident command system; communications technology
p156
According to Ch. 5, Human Resources, what are examples of each of the following domains of learning: cognitive, psychomotor, and affective?
cognitive via written testing
psychomotor via physical fitness testing
affective via oral interview
According to Ch. 5, Human Resources, which organizations developed the CPAT for use in evaluating potential candidates?
The IAFC and the IAFF
p157
T of F:According to Ch. 5, Human Resources, employees may be MANDATED to participate in the EAP
True, in some cases employees are mandated to participate as a result of a discipline issue
According to Ch. 5, Human Resources, critical items to evaluate are the (EAP) program’s C_________ with job responsibilities, A_________, and the members C_________ in the program.
competence; accessibility, confidence
p159
According to Ch. 5, Human Resources, when conflict is presented to a chief officer, the first question to be answered is what?
Has every appropriate effort been made to resolve the conflict prior to the intervention of the chief officer?
According to Ch. 5, Human Resources, what are the THREE pretexts that medical exams are given under?
A conditional offer
An annual fit for duty
Return to work from injury
According to Ch. 5, Human Resources, where should discipline for infractions be clearly defined?
In the policies and procedures
p160
According to Ch. 5, Human Resources, what can be done during the disciplinary process to add transparency to an already intimidating process and what does doing this mean?
the supervisor and employee can initial any documents they have read. this does not mean they agree with the material of the document
According to Ch. 5, Human Resources, what are the basic questions of journalism to be used when investigating a potential infraction
who, what, when, where, why, and how
(Chief tip, p.160)
According to Ch. 5, Human Resources, one of the most important things to keep in mind during the investigation and _____ and _____ documentation
proper and thorough
p161
According to Ch. 5, Human Resources, a pre-disciplinary hearing or conference is also referred to as a ________ _______.
Loudermill hearing
According to Ch. 5, Human Resources, in most cases a Loudermill (pre-disciplinary hearing or conference) hearing must be conducted before a ____, _____, or involuntary ______ can be invoked
suspension, termination, or involuntary demotion
According to Ch. 5, Human Resources, what is the term that is protection for public employees as it relates to criminal prosecution and where is it derived from?
Garrity rights; derived from the Fifth Amendment
According to Ch. 5, Human Resources, one of the most important aspects of any evaluation program is ______ in evaluating employees
consistency
According to Ch. 5, Human Resources, for job descriptions to be useful, they must be ______ and they must apply directly to the _______ required of the employee fulfilling the job
valid; responsibilities
According to Ch. 5, Human Resources, the goal of the ____ ____ is to collect as much information as possible about each job
job analysis
According to Ch. 5, Human Resources, what term refers to the information about a specific area that is acquired though education, training, and personal experience
Knowledge (from the KSA section)
p164
According to Ch. 5, Human Resources, what term refers to practiced acts that do not necessarily require specific abilities
Skills (from the KSA section)
According to Ch. 5, Human Resources, what is the term that can be divided into broad categories of cognitive, physical, and perceptual motor abilities
Ability (from the KSA section)
According to Ch. 5, Human Resources, what are the domains of learning (3)?
cognitive (thought process/comprehension); psychomotor (perception/motor skills); and affective (attitude/valuing)
According to Ch. 5, Human Resources, Professional development starts with assessment of an individual’s current _____ status; which _____ a person has at present and what need to be improved on
professional; KSAs
According to Ch. 5, Human Resources, a career ______ is where a statement of where a person wants to be in the department, and the _____ are the necessary steps to get there
goal; objectives
According to Ch. 5, Human Resources, Members can be encouraged to participate in (professional development) by offering and supporting programs that are ______, ______, and as _____ as possible
relevant, accessible, convenient
According to Ch. 5, Human Resources, discussion of the professional development options should be part of the employee _____ process
evaluation
p165
According to Ch. 5, Human Resources, the amount or frequency of training will depend on the _____ of fire department _____.
type of fire department structure (ex. career vs volunteer vs part time, etc)
p166
According to Ch. 5, Human Resources, the goal of the training program is to assist the department in meeting its ______ _____ goals
community service
According to Ch. 5, Human Resources, training topics need to be determined after a review of ___ and ____ requirements
state and federal
According to Ch. 5, Human Resources, no traiing program can function at a high level without addressing the need for training _____ and _____.
equipment and supplies
According to Ch. 5, Human Resources, the acquisition of training equipment and supplies begins with the ______ ______ identifying the needs of the program
training committee
According to Ch. 5, Human Resources, for a training program to remain fresh it is imperative that training instructors __ ____.
be trained
p168
According to Ch. 5, Human Resources, in the end, it is the level of _____ provided in a ____ manner to the citizens that determines the success of any training program
service; safe
According to Ch. 5, Human Resources, officer’s completing job rotations will gain valuable job ________ and will also build additional ______ across the organization
knowledge; relationships
According to Ch. 5, Human Resources, the promotion ______ itself is the end result of the promotion _______.
process; program
According to Ch. 5, Human Resources, name the bias: rating the candidates the same across the board
halo/horn
According to Ch. 5, Human Resources, name the bias: assigning a rating based on recent performance unrelated to the assessment center or interview
recency error
According to Ch. 5, Human Resources, name the bias: keeping ratings in the middle, avoiding high or low marks
central tendency
According to Ch. 5, Human Resources, name the bias: wen the evaluator compares the candidate to other candidates and not the specific compentencies being evaluated
contrast error
According to Ch. 5, Human Resources, name the bias: evaluator is influenced by the similarity of the candidate to themselves
similarity bias
According to Ch. 5, Human Resources, which term goes with the word EFFECTIVENESS
validity
According to Ch. 5, Human Resources, which term goes with the word DEPENDABILITY
reliability
According to Ch. 5, Human Resources, validity and reliability prove that the promotion process is ____ and ______.
fair and equitable
