Clinical Communication

Question 1

What do patients want?

Answer 1

• Humaneness
• Competence/accuracy
• Patient involvement in decisions
• Time for care

Question 2

What is clinical communication?

Answer 2

Any communication that takes place in a clinical setting to initiate, build and maintain an interpersonal relationship between healthcare professional and patient, HCP and family member or HCP and HCP

Question 3

What is unconscious bias?

Answer 3

Term used to describe the associations that we hold which, despite being outside our conscious awareness, can have a significant influence on our attitudes and behaviour

Question 4

What is reflective practice?

Answer 4

Using past actions and experiences to deepen understanding to inform actions, behaviours and attitudes for future experiences

Question 5

Gibbs model for reflection

Answer 5

• Description (what happened)
• Feelings (what were you thinking and feeling)
• Evaluation (what was good and bad about the experience)
• Analysis (what sense can you make of the situation)
• Conclusion (what else could you have done)
• Action plan (if it arose again, what would you do)