Client Service Flashcards
Why must a member obtain a client’s consent before subcontracting work on that client’s affairs?
Due to the need to maintain confidentiality
What should be considered when deciding the form in which to advice a client?
The urgency with which the advice is needed
The client’s understanding of tax matters
What is the most suitable way to follow up after making hand written notes of a client call?
Put the advice in a letter to the client and send a copy of the file note
Why should a practitioner’s records be organised according to PRPG guidance?
Accessibility
When work is delegated, who is responsible for the work?
The delegator
When is subcontracting of work permissible?
If consent is obtained in advance
What is the fundamental principle most likely to be threated when a tax adviser considers using a subcontractor?
Confidentiality
What are the two recommended ways to obtain a second opinion in relation to advice?
A signed memo from another colleague
A written opinion having instructed tax counsel
In deciding what form to use in presenting advice to a tax client, what should a CTA consider?
The technical complications presented
The tax sophistication of the client
What action should you take if you have given advice and the legislation in relation to that advice changes?
No action needs to be taken unless the engagement letter included an agreement to review the advice given in the law changed
You may wish to inform your client
When formulating advice to a tax client, what should a member refer to?
HMRC practice
Case law
Relevant tax legislation
What are two invalid reasons for maintaining professional records?
To assist in a negligence claim brought under a professional indemnity insurance policy
To ensure that data protection is preserved
What are two valid reasons for maintaining professional records?
To resolve misunderstandings or complaints about fees
To provide historical record to inform future client service
What should a member’s electronic records be?
Backed up in some form
Accessible
What records should be maintained when giving clients advice?
Written notes of meetings with clients
Details of technical research used to reach an opinion in advising a client
