Client Experience

Question 1

What is patient centered care?

Answer 1

Care where the patient/client is at the centre of their own health care, and where they are listened to and they are engaged as a member of the healthcare team when making care decisions

Question 2

What is cultural safety?

Answer 2

is an outcome based on respectful
engagement that recognizes and strives to address power imbalances inherent in the healthcare system. It results in an environment free of racism and discrimination, where people feel safe when receiving health care.

Question 3

What is cultural humility?

Answer 3

A process of self-reflection to understand personal and systemic biases and to develop and maintain respectful processes and relationships based on mutual trust