Client care L2 Flashcards
L2
Tell me about an example of how you have provided good client care.
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Tell me about an example of when you have provided a high standard of service to a client.
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How have you dealt with an unrealistic client deadline?
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How have you dealt with unrealistic client expectations?
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Tell me about the approach you have taken when dealing with a nontechnical lay client.
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Tell me about the approach you have taken when dealing with a client with a high level of property knowledge.
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How have you established a client’s objectives?
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How have you confirmed a client’s brief?
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How have you established a scope of services?
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How have you calculated fees for professional services?
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How have you compiled an appointment document?
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How have you established project stakeholders and their status within a project?
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How have you set up communication systems with a client and stakeholders?
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How have you issued reports to a client?
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How have you dealt with a complaint?
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