Client care L1 Flashcards
L1
Tell about why it is important to develop long-term client relationships.
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Tell me about the different stakeholders you have come across in your role.
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Tell me about how you have tailored your client care to one of these stakeholders.
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Why is it important to you to set objectives?
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Tell me about your duty of care towards your clients.
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How have you defined your scope of services within the limits of your competence and PI insurance?
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How do you set fees?
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How have you used standard forms of appointment?
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What mechanisms are contained within an appointment document?
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What insurance requirements are you aware of (both legal and RICS)?
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How are stakeholders identified?
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How do you establish their status within a project?
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Explain formal communication systems with clients and stakeholders you are aware of.
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What KPIs might you agree with a client to monitor performance?
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How do you gather data during the inception stage of a project including client briefings and site based information?
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